Under the leadership of Bobby and Becky Yates, the business has grown to become one of the largest flooring stores in America located at three addresses; yet it remains a family business that serves the West Texas/Eastern New Mexico area. Yates Flooring Center is a large volume purchaser which allows us to provide the very best products at the most aggressive pricing available in the marketplace. The Lubbock, Midland, or Amarillo area trusts Yates Flooring Center for all of their flooring needs.
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Sometimes, only a soft surface flooring will do, and the only one available is carpet. It might seem like this narrows the field quite a bit, but quite the contrary is true. There are plenty of options that can make choosing this floor covering a complete joy. What's more, the benefits available to you might be surprising as well.
Researching hardwood flooring offers just a glimpse inside the wide world of variety you have in choosing something specifically suited for your own personal needs. In addition to the many species types available, you also have great variety in stain colors and finishes. The variety is so diverse, that you can easily create a flooring that is truly as unique as you are.
Have you considered all that ceramic &porcelain tile can offer you in a floor covering? Maybe you're in the market for something that has an all-natural look, with neutral tones that will fit in perfectly with a wide variety of decor options. Or perhaps, you need a floor covering that really pops, showing eclectic personality and truly unique design schemes.
When you have a variety of flooring needs and preferences all under the same roof, you definitely want to research luxury vinyl flooring and all that it offers. It can work towards your desire for beauty as well as offering a functionality that really works, no matter where it's placed. In fact, it's one of the few materials that will allow you to create amazing continuity from wall-to-wall.
Reviews (13)
Tiffany W.
Sep 26, 2021
Thomas M.
Sep 14, 2021
I should have read the reviews first so didn't waste my time. I noticed not a single review was answered by the company. This I Indicates to me they could care less. Upon entering my wife and I were greeted by the staff, but not a single one of them offered to help or seemed as if they didn't want to. I was In customer service for over 20 years so i can read body language.
The receptionist was upbeat, friendly and informative, but the sales people standing around blew us off. We started looking around with no help, I guess it's my job to beg for help. We sat down at a table near reception before a salesperson begrudgingly helped us. He was friendly and made us believe he was going to help us. He took a copy of our floor plan we brought with all the measurements, and told us he would email us with an estimate and we haven't heard from him. I almost forgot while we were in his cubicle the salesperson next to him with earbuds in was watching the Tech game on his computer with a store full of people.
The receptionist was upbeat, friendly and informative, but the sales people standing around blew us off. We started looking around with no help, I guess it's my job to beg for help. We sat down at a table near reception before a salesperson begrudgingly helped us. He was friendly and made us believe he was going to help us. He took a copy of our floor plan we brought with all the measurements, and told us he would email us with an estimate and we haven't heard from him. I almost forgot while we were in his cubicle the salesperson next to him with earbuds in was watching the Tech game on his computer with a store full of people.
Coni C.
Jun 07, 2021
Patsy is so helpful and easy to work with. Replaced some old carpet in my home office and tackled this do it yourself project over the weekend. Still have to complete the trim work, but loving the look already! I had looked elsewhere and couldn't find exactly what I wanted. Was pleasantly surprised to find exactly what I wanted AND better prices at Yates! Patsy is the BEST! Go in and let her help you find exactly what you're looking for too! You won't regret it!
Walt M.
May 06, 2021
Went in twice to simply match pre-existing backsplash. First, they were very helpful and offered samples. Went back to buy small order to and pick up in stock, and it took a little time to complete transaction. Then drive around to customer pickup section. This was where the workers were unmotivated. Counter people were discussing their breakfast choices while asking me to wait.
Very unprofessional in that department, 5 people behind counter and no other customers. Disappointing for only 10 sheets of tile. Later received call from warehouse manager, he expressed his apology and explained that he has addressed the customer pickup issues. I will go back and try again because of the excellent sales people in showroom and stock.
Very unprofessional in that department, 5 people behind counter and no other customers. Disappointing for only 10 sheets of tile. Later received call from warehouse manager, he expressed his apology and explained that he has addressed the customer pickup issues. I will go back and try again because of the excellent sales people in showroom and stock.
Kyle B.
May 25, 2020
Went in to get new flooring for entire house. Picked out what we wanted. They came and measured said we would here back in a day or two for an estimate. 10 days later we have still not heard back. Went to another business. They measured that day gave estimate the next day. Needless to say they got our business
Ron G.
Dec 06, 2019
We are updating our bathroom- counter top, bath tub backsplash & upgrading to a glass/tile shower. After seeing the commercials for Yates, we went for a visit, taking a piece of our tile & floor to match backsplash, accents and shower tiling. I was hoping for design experience, material selection and a turn key-one stop shop of our tile & glass shower.
The salesperson gave very little design input. I think he was more involved in the Tech - TCU game than he was our project. The ideas revolved around our tile choices and his ideas were on the "bold-make a statement" rather than the elegance we desired. I asked for samples on 2 tiles. It's 5 weeks later. I have the 2 samples by going to MSI tiles online & paying $5 shipping for them.
So they can't be trusted.even for supplying samples. When asked about doing the glass shower, we were give a contact rather than a one stop shop. Now I find the same tile at Home Depot. I plan not to return.
The salesperson gave very little design input. I think he was more involved in the Tech - TCU game than he was our project. The ideas revolved around our tile choices and his ideas were on the "bold-make a statement" rather than the elegance we desired. I asked for samples on 2 tiles. It's 5 weeks later. I have the 2 samples by going to MSI tiles online & paying $5 shipping for them.
So they can't be trusted.even for supplying samples. When asked about doing the glass shower, we were give a contact rather than a one stop shop. Now I find the same tile at Home Depot. I plan not to return.
Mary Reynolds
Nov 27, 2019
We had Yates Flooring Center install Stain Master Luxury Vinyl Tile by Dixie in our home a couple of weeks ago. It is beautiful, they did a great job installing it and we are very pleased with our choice. We'd had 25 year old carpet and it was way overdue for replacement. Our salesman Dave was fantastic and followed up with overseeing the installation to make sure all was going well and that we were pleased with our choice. I will definitely recommend Yates Flooring and Dave to my friends. Thank you Dave and Yates Flooring for the excellent customer service!
Valerie P.
Apr 19, 2018
I am writing to compliment one of your employees in Midland, Rebekah Stallings. I wanted to purchase a small amount of tile and she helped me at the store. There was some difficulty in getting the tile ordered because the size I wanted was not in the computer database. She worked on this issue for several days, kept in contact with me during the process, and eventually worked out the problem. Rebekah went above and beyond standard customer service and really worked hard to help me and resolve the issue.
I am hoping to replace the carpet in my home in the near future, and the first call I make will be to Rebekah. Her dedication, helpfulness, and wonderful attitude make her a pleasure and joy to work with. She is outstanding!
I am hoping to replace the carpet in my home in the near future, and the first call I make will be to Rebekah. Her dedication, helpfulness, and wonderful attitude make her a pleasure and joy to work with. She is outstanding!
K. N.
Dec 02, 2016
Jared G.
Aug 30, 2016
Melissa H.
Jul 16, 2016
Lee L.
Feb 25, 2016
P. M.
May 31, 2014
Our experience with Yates was one disappointment after another. The entire staff including the "designer/decorator" we were directed to was a mess. It was like a constant game of "who's on first". Tile samples were ordered but never received. Phone calls and emails were never returned. In the end changes to our order were made without our knowledge or approval at a substantially higher cost. Will not be shopping here again.
