Direct Carpet Sales

Although he saw the job that needed to be done, he suggested a carpet that was totally wrong for the job. In addition the job is sub par! I would give a zero I If I could! Save yourself money and trouble and aggravation! Go somewhere else

I have used this company many times for carpet and have never had any issues. Love the carpets and the install was fantastic.

Owner might appear to be super friendly. But in reality is a scam artist n a big crook. He stole $12,500 in 2016 from me. I took him to civil court and won the case in 2018. This owner shouldn't be allowed to do business where he hurt consumers by stealing their hard earned money for his own greed!

Direct Carpet owner is nice man to deal with. However, his contractors should not be installing floor. Bad workmanship. Tries to hustle you for extras such as carpet removal meanwhile i had paid to remove and replace! I had to pay extra. Will never buy from Direct Carpet. It took exactly 1 month to rectify basement apartment. So i had tolet tenant not pay monthly rent! Never ever again

This store has been around for 20 years, they moved from the corner of victory and manor to this smaller location a few years ago. I needed carpet to be replaced quickly and Martin (the store owner) showed all the options and installed the new carpet on the following day. Very pleased with service and prices. Everything was done exactly how we discussed. I was not home when the job was done and when I got back I was very satisfied. I wish more small business were like this place. Highly recommended.

I had Martin's people put in two linoleum floors. Both were purchased on 9/23/14. I advised I wanted them installed on 10/10/14 and I was told "no problem". I called two days before10/10/14 and told he was not coming, that one of the floors was not in stock. I waited a month to have them installed since he would not put in the one he had. On the day the work was done, within 10 minutes I was told I had a problem.

There were 4 different floors under the original floor and the subcontractor wanted $200 extra. I had no choice but to pay. I felt scammed. I refused to pay the subcontractor directly and paid the store. I was told the job would take 3 hours and it was 6. Also, I closed door to my bedroom and found them open. I also found a coffee stain in my bedroom where work was not being done and that door was closed.

The floor was so thick after they were put down I had to have 1/4" sawed off two doors just so they would close! Of course, they were not going to help me with that. Although the job looks professional, I am skeptical. My floor has a 7 year warranty and something tells me I am going to have problems long before then. They didn't glue down some of the areas which I had to address. Go anywhere but this place. Nothing but issues one right after the other. I don't understand how they are in business.

Although the owner, Martin is very nice, be sure to get EVERYTHING he tells you in writing. He provided carpeting for my rental property and told me the carpet he is providing has 8 year warranty, he will re-stretch it if needed, clean the carpet every year while under warranty. He hired a sub contractor to install the carpet, they promised next day installation but installed 3 days later.

The finished product was not good. Loose ends and loose carpet. I called the owner and told him and he said that they can come in and re-stretch but can not have furniture in the room. I said that we will do it when the tenant moves out. When I called 1 year and 2 weeks after installation he tells me there is a 12 month limit on the labor and carpet cleaning is an extra charge. This was the first time he mentioned this. All i will say is get everything in writing before paying.