America's Carpet Gallery-Floor Town

We ordered 2 special order carpets the week before Christmas and were told they would be ready in 1-2 weeks. Two weeks went by and we still hadn't heard anything so we called. The person who answered the phone was not able to give us a straight answer and we were told someone else would call us back. That person never called back. So we called again and after a lot of back and forth we were told one would be ready Wednesday and one Friday.

My husband calls Wednesday morning to see if the carpet is ready and is told it was not. (Good thing he didn't waste his time going there!) They could not tell us a firm date. After a lot of back and forth and unnecessary phone calls we finally received both carpets (weeks later) and not at the same time. Sales staff is pretty useless and couldn't tell us anything. Don't shop here if you can help it.

I used Floor Town to install carpeting throughout my entire condo (first and second floor). Exceptional service from the minute I stepped through the door. Michelle took the time to walk me through various questions I needed to consider before purchasing a carpet - questions I didn't even know to ask. End result, was a solution that fit within my budget, and great product. Installation was just as easy.

The team was fantastic. I received a call before they arrived, and after they were done for the day. Everything was always cleaned up and ready for the next day's work. I highly recommend them for any of your flooring needs!

The process of replacing carpeting in my home was made very easy by the staff at floor town. Michelle was very knowledgeable and helpful in assisting me with my selections. The installers were very good at what they do as well, and cleaned up after the job was completed. I plan to use Floor town again with any future projects.

We spent a considerable amount of time with Michelle in the showroom one day. We picked out two or three options. She set up a time to come and visit the home. She spent quite some time at the house taking pictures and measurements. She said she would work on the quote right away. We never heard back. I even called the store looking to follow up about a week later, she was unavailable and never returned my call. This is completely unprofessional. It was a waste of time. We wouldn't recommend this store. They made us feel like our project wasn't worth their time.

Great service, great to work with and really terrific results. We were trying coordinate a half dozen contractors and Dave Federici at Floor Town stepped up and really helped us sort out the logistics for all the trades. We have had several contractors come through the house since FT finished their work and we've heard nothing but compliments about how the floor has turned out. Great job Floor Town!

I have used Floor Town for all of my flooring needs since 2012 and I've always been impressed with the end results - floor always looks great! They replaced an old floor with a new wood floor in my previous apartment and refinished an old wood floor in my new apartment. In both instances, the results were outstanding - beautiful floor. Workers were great, professional and kept everything very clean.

I always received a prompt response to any questions I had and the work was completed in the amount of time promised or sooner. In general, my experiences with Floor Town have been positive and I would highly recommend them.

Our experience with Floor Town was excellent. We were treated with respect and patience when we visited the showroom. Our salesman, Vinny came to our home to measure and was accurate and gave excellent suggestions. I can't say enough good things about the installers and installation. They were efficient, did a fabulous job and cleaned up beautifully. I would highly recommend Floor Town!

They never get back to you when they say they will, very poor customer service and price quote was $2500.00 - $3000.00 dollars higher then all the others I received. You also have to go to the store and pick the floor you want to get someone to come out to measure for the estimate and then wait around for over a week. Most flooring contractors bring samples to your house.

What a great experience from start to finish! I highly recommend Floor Town to anyone. Excellent customer service, very helpful, knowledgeable professionals. I love my new floor! Thank you Vinny, Cynthia and Michelle for your expertise!

Thanks Floor Town, Great Job! I had water damage to my wood floor, they ripped that floor up from the concrete in two days, installed new floor in less than two days. Had a problem with the level of my washing/dryer machine. They came out right away and fixed it. They did a really great job cutting the floor around my hot water heater, looks like the heater was placed on top of the wood floor.

A great experience buying flooring from Floor Town! After having to remove toxic flooring I had in my home (we were unaware until became ill for almost a year with coughs and headaches) We went months with no flooring searching for a quality product and educated sales associates to help us after the upsetting experience. I was happy to finally find a store where the staff was helpful, knowledgable, and attentive to my concerns and needs.

They went above and beyond to get me all data on flooring and assure me my new flooring was safe and would be installed using all safe materials. They never forgot about you, I received phone calls with the info I requested, friendly courtesy calls to see if all my questions were answered end even home visits to assess conditions before laying floor and inspect the quality of the job.

I was always treated with respect, never belittling my concerns and made me feel my concerns were important to them also. They carry quality products and that is what brought me into Floor Town, the amazing customer service is why I purchased from them. Be cautious about buying substandard flooring from discount stores that know little about the product. Cheap flooring is not worth your health!

We used Floor Town to install carpeting in our newly renovated basement. The cost was very reasonable for the quality carpet we received. The only reason I'm giving them 4 stars is because there was a confusion with the measurements and we did not receive enough carpeting to cover all the area. Therefore the installation took 3 days plus we had to wait for the additional carpet to come in.

That being said we did NOT have to pay for the extra carpeting, and everyone we worked with was extremely professional and nice. We are so happy with the carpet, and get lots of complements on it. We would definitely use Floor Town again.

We were very happy with our experience at Floor Town. We had our wood floors stained throughout our house as well as installed Coretec to our kitchen floor (great product- check it out!). They were helpful and knowledgeable and took care of any concerns or issues we had. They seamlessly worked around our schedule and were easy to work with even when we weren't! Everything came out great. We get compliments about our kitchen floor to everyone who walks through the door. Highly recommend and would use them again!

I recently had a new kitchen floor installed by Floor Town. I hadn't heard of them, but ended up there after doing a search on my phone because the retailer I had used in the past was closed. Their selection was good and the salesperson, Steve, was personable and knowledgeable. I ended up getting quotes from both stores and Floor Town had better pricing.

I had also been impressed that both Steve and the owner had come out to work on my quote, so despite having not used them or received a personal recommendation, I decided to give them a try. They were able to get me scheduled fairly quickly and the installers showed up on time and were respectful of my home. The new floor looked wonderful, but as can happen sometimes when tiles are being laid, once it dried there were a few corners that were raised.

I called Floor Town and they came right back out to fix these tiles, no questions asked. I then realized that one nail was missing from the tap down metal strip at the top of my stairs and again, they came back out and fixed it, no questions asked. They also brought me a bottle of cleaner for my new floor and did a post-installation inspection to make sure I was happy with everything.

I wanted to post this review because I was very happy with all aspects of the process from sales to installation to customer care post-installation and I would definitely recommend them to others.

Over the last few months, Floor Town has completed two flooring projects for us. The first was replacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks.

From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen.

It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion. Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction.

In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space. I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

A terrific experience from start to finish. Exceptional customer service from this privately owned flooring company. The staff are all knowledgeable, patient and responsive. Dave and his team carpeted our Sun Room and refinished our hardwood floors on the first floor of our home. We came in on time and on budget! My wife and I couldn't be happier and Floor Town is the only flooring solutions provider I will use in the future.

Once again, another great Floor Town experience! We have been faithful Floor Town customers--as were my parents--for over 30 years. We have been gradually replacing carpeting with wood flooring and our bedroom was the last room to go. The quality of materials is a given, it's the installation that is critical, so we were happy that Dario once again was doing our installation.

He (and his assistants) had done a marvelous job in our hallway and other rooms and this was no exception. Showed up on time, meticulous detail, even fixed the squeaking bedroom floor. Cleaned up at the end of the first day, even though the job wasn't yet finished. And I knew from prior jobs I could trust Dario so I didn't have to hang around the house for two days until the job was done. Thank you, Floor Town

Fantastic experience and extremely professional. Best vendor we choose for our entire renovation project by far. So happy we went for them! Prices were fair and quality seems excellent. I definitely recommend them to anyone!

Horrible experience with manager, kept lying to me on when the work would be done.

As a professional interior designer, I recently used Floor Town as a resource for one of my projects. I was impressed with the vast amount of products they offer - both for commercial and residential surfaces. The staff was knowledgeable and helpful in assisting me with my selections. They were efficient and proactive with the order process, and experts at the installation. I plan to continue to build on this very satisfactory relationship.

There is a huge quality difference between the big box stores and the folks at Floor Town. Don't buy just on the lowest price and my experience with Floor Town is a perfect example. I got a good price and real expert professionals that know the product and installed it to my specifications. Everyone that sees my dining room raves about the floor. This is a quality company with quality products and they don't settle for anything short of making the customer happy.

We were recommended to FloorTown by my parents who had nothing but good things to say about them. When we took our first look in the store, we felt at ease dealing with Dave (who we later found out was the owner). He was very patient with us as we were not quite sure what kind of flooring we wanted. We were changing from carpet and we were concerned that there were some underlying issues with the sub floor. Dave recommended for him to come out and look at the floor and then had the head installer come out also.

After we came to a decision on the type of flooring we wanted (with the recommendations from Dave), they were there within 2 weeks and finished the job in 2 days. And even with a couple unexpected house hiccups (we have only owned the house for 1 year and are still finding quirky things the old homeowners did), the install team came up with a solution very quickly to make sure everything could be completed within the 2 days.

Everyone from the sales team to the install team was very professional and accommodating. We couldn't be more pleased with the way the floors came out. I would highly recommend them for any job, large or small.