Personal Touch Wood Floors

Donald and his team did a fantastic job restoring my hardwood floors. The transformation is really unbelievable. Their estimate was fair, they complied with all the rules of my co-op, and finished earlier than expected. In addition, they left my apartment in excellent shape. If you've restored floors in the past, you know the dust can be pretty intense.

They sealed any rooms that wouldn't be finished, i.e. Bathroom, Kitchen, and even sealed the inside of the hallway door to avoid fumes from traveling to neighboring apartments. I highly recommend Personal Touch Wood Floors.

I have been a long time customer and was not treated fairly. Donald sent an amateur to screen my floors and there are loads of imperfections such a scratches and unfinished spots. Donald was not man enough to pick up my phone calls and kept texting like a fifteen your old girl. My floors are too good to ever receive that treatment again. You're a real weasel, Donald.

You keep your worthy workers on new jobs and treat your longtime customers like garbage. You're a real pleb to say the least and you deserved my harsh criticism. You deserve worse.

We had a really positive experience with Don and his team. They were prompt, friendly, professional, but most importantly they did a stellar job. I had some old oak floors that hadn't been cared for in decades, in some cases it was dried out and splitting, in others there were stains that I was certain would be there forever. His team brought the floors back to pristine shape. If I have any more floor jobs in the future, he's the first one I'll call.

Personal Touch Wood Floors did the most incredible job on my floors! I can't rave enough. I had terrible pet and water stains and I thought I would have to redo my entire first floor. With the most amazing skill they repaired the areas without having to do the whole first floor. They matched the color of the existing stain so perfectly and exceeded all my expectations.

They made the rooms look like I had brand new floors. I just keep staring at my floors because I am so happy. They were professional, courteous and their attention to detail was above and beyond. Great price. Will use them again and again.

My floors came out absolutely beautiful. I recommend them "highly". They are extremely professional and a master at their craft. Don't look any further than "Peronal Touch Wooden Floors, Inc.".

Spoke to Donald and explained to him that my staircase to the basement needs to be finished (sanded & stained). He told me it would cost me about $400. We set up an appointment, and after me taking a day off from work, he never showed up! I called him and left a message. Later that day in the afternoon he called me back stating that was something had come up and would be willing to come again the following day.

His excuse was that he did not have my phone number to inform me about his cancellation because I had used the Home Advisor App. Two days before, however, we had texted to confirm the appointment! How is it possible that Donald did not have my number? Moreover, Donald confused me with another customer because he thought he needed to work on a room instead of the staircase. Well, the day after came, and Donald never showed up! At this point, there is no need to show up any more! Very unprofessional!

In 2005, I had my floors refinished by Personal Touch Wood Floors. When we moved 12 years later and I wanted to have the floors done in our new home, I knew exactly who to call! We moved into a 111 year old foursquare victorian with aged honey floors. I wondered if we just needed to lay new floors. Donald took a look and told me I didn't need to. They sanded the floors and made the wood look brand-spanking new!

I could not believe how gorgeous they were once they were sanded. I went with a modern ebony stain which they applied with absolute perfection. Donald's company and skills of expertise have truly grown over the years. It was a big job--3 floors and lots of stairs. We were not able to do the floors before moving in so we needed a company that could get in, get the job done, and get out. Donald and his Personal Touch team got it done! His company and expertise have truly grown over the years. If you need your floors done, look no further!

This was our third time using Personal Touch Wood Floors over the last 19 years. Donald has a skilled team of craftsmen who can plaster, paint, repair floors, install new floors and install new floor molding, as well as sand and poly existing floors. We have recommended him to several members of our family as well as friends, all of whom have used his sevices and have been pleased with the work.

We've used Personal Touch 3 times and have had only excellent experiences. Shortly after buying our home in Pelham, Don stained and sealed our entire first floor, oak and pine. He was flexible on timing and his crew was respectful and great with our kids who were home at the time. We priced him and some competitors and he had he best prices. A year or so later Don stained and sealed floors upstairs, repaired some scarred flooring from the prior owner and did a great job as usual. Finally, we just had him pull carpet off our stairs, stain/seal the steps and paint the risers.

We called him shortly before leaving for vacation and he gave us an estimate and lined up his crew fast enough to get the stairs done while we were away. We've also referred friends and neighbors to Don and I've heard only positive feedback from them. Give him a call - you won't regret it.

Don Baker and Personal Touch Wood Floors were great. He gave us a very fair price, worked within our time limits, was totally reliable, kept house clean and the floors (entire house) look terrific. Very professional and we could not have asked for more or a better job.

We used Personal Touch for years. Donnie did all our floors at home years ago and they still look great. We recently relocated our business and Personal Touch did the hard wood floors and they did a great job. We got a great price and great service. We are very thankful we chose Donnie again and would use his service again and again!