We stock so you save. We have over 100 rolls of quality, brand-name carpets and more than 20 rolls of vinyl. We offer a huge selection of Luxury vinyl tile and planks, hardwoods and a really comprehensive selection of carpet. We also make custom area rugs. FLOORING IS ALL WE DO! Ask us why our free estimatesOur estimates are always free because we are confident our service, price, and installation are superior to our competition. Our competition requires you to "pay" for the measure, and then if (and only if) you buy your flooring from them, they refund the cost into the purchase.
Services
Our commitment to quality flooring, professional service and installation at competitive pricing has caused The Carpet Store to grow and expand since opening in 1997. While it is impossible to hit 200% customers satisfaction, we are at 99.3%. Not bad. We've had months where over 90% of our customers were either repeat or referred by a previous customer, our average in 76%.
We also have a complete selection of special order carpets! At The Carpet Store, we offer a large selection of colors and the latest styles. You will find that our carpets are also quite durable, perfect for those families with kids and pets. Founded on the premise that fashion and design don't have to be limited to high end flooring.
While it is true that a rug is often needed to add comfort to a hard floor, an area rug can do so much more by enhancing the design and style of your living space. Whether you want a comfortable shag to cushion your feet when you wake up in the morning, a versatile outdoor rug to cover your patio area, an exotic animal print to adorn your study or a durable braided rug to protect those high-traffic areas, we have what you need.
Reviews (11)
Kerry Onyett
Feb 09, 2022
I've found owner/manager Alex Myers at The Carpet Store easy to work with, responsive and very knowledgeable about carpeting and flooring. She's a good listener, enthusiastic and loves what she does. Her store has a wide variety of carpeting, flooring and remnant options to choose from--I highly recommend Alex and The Carpet Store.
Nancy
Nov 26, 2021
When I made the deposit they scheduled two days for the install. Later they called and asked for a third day if necessary to finish. It took five days and two different crews. The first crew only got half way done in three days, entered my home when I was not there, temporarily put carpet on the stairway that was not attached in any way, tack strip tips protruded throughout.
Management was not helpful regarding issues and stood behind their installers - even though one guy was fired on my job and later the other guy was fired. The job was finished by another crew. I do not recommend The Carpet Store.
Management was not helpful regarding issues and stood behind their installers - even though one guy was fired on my job and later the other guy was fired. The job was finished by another crew. I do not recommend The Carpet Store.
Mary Saler
Jun 28, 2021
I've used the carpet store in the past and was happy. This was a different experience. The installer, Randy R. and his assistant (who are contractors, they do not have employee installers) were great BUT the front office is just rude. They repeatedly called my daughter at work to demand the other half of the carpet payment. They started this the morning of a failed attempt to lay the carpet.
The next time they called her at work for payment even before the installers arrived. Just beware full payment is due before the complete installment. If something goes wrong, you are screwed. This is the policy started due to 'covid' supposedly. I will no longer be recommending the carpet store due the rude manager and their unprofessional business practices.
The next time they called her at work for payment even before the installers arrived. Just beware full payment is due before the complete installment. If something goes wrong, you are screwed. This is the policy started due to 'covid' supposedly. I will no longer be recommending the carpet store due the rude manager and their unprofessional business practices.
Victoria Speakes
May 01, 2021
We used the Carpet store about 7-8 years ago and had a great experience but not overly impressed this time around. Alex and team were really friendly but the overall process was pretty unorganized from start to finish with communication being off. When we picked out our products, Alex was really great. The only thing was that it was a little off-putting that when we wanted to look at hardwood, she kept recommending laminate wood for our main level floors.
She mentioned multiple times how expensive it was and showing us the laminate product. I don't think she was trying to be rude but her suggestion after we shared we had hardwood was to still use the laminate because they've seen a lot of that lately. Just a very odd experience but when we finally showed her what we had, she was more than happy to help us with finding a match.
We wanted to get our hardwood floors installed but the measuring experience made us concerned. It felt like we were being pushed to not go with them. They stressed that it would be really challenging for them so for such an expensive job, we thought we would take their word for it. For the record, we'd had other measurements done with other local companies and they were very transparent but also solution focused.
Even by their questions, it was clear they were trying to figure out our expectations versus just telling us the job was too hard. We did choose to keep our other projects with the Carpet Store and it was a bit disappointing with scheduling and how it was handled. We weren't confirmed install dates and were told they were call back within a couple of days and I would then give half down, as per their process.
I never heard back for about a week until I got a message saying they would release my date if my funds were not given to them by end of day. Not rude but the situation was off-putting. When I explained to them what they were supposed to tell me dates so I could put on my calendar and then have time from that conversation to get the money, they realized they didn't have full confirmation on the dates but apologized and said they forgot to call but still said I had until end of day that day.
I had to leave work in the middle of the day to get them their money. It was frustrating because they did not communicate with me but were quick to demand money, even after they realized their mistake. During the week of install, they called me to adjust my dates because of the installers' conflict and said they would also need to come on Saturday, to which I declined because we were going out of town.
I think the frustrating thing here is that there was no consideration to my work schedule due to the last minute changes. I was okay to move the time up but again, there was literally no care to how much of an inconvenience this is to do to a client. I can be flexible but I think it's inconsiderate to do so last minute. The installers for our first room were rude and did not say a word to me- not even hello.
They did a great job but I hated to let someone in my house who was so rude. And finally, after paying so much money we haven't even received a follow up to see how the install went. It's been about a month now. They literally took the money and ran. The work is good but I think they need to work on their process and attention to the admin details. I try to always support local but those little things matter to me. I don't know that I would use them again or recommend.
She mentioned multiple times how expensive it was and showing us the laminate product. I don't think she was trying to be rude but her suggestion after we shared we had hardwood was to still use the laminate because they've seen a lot of that lately. Just a very odd experience but when we finally showed her what we had, she was more than happy to help us with finding a match.
We wanted to get our hardwood floors installed but the measuring experience made us concerned. It felt like we were being pushed to not go with them. They stressed that it would be really challenging for them so for such an expensive job, we thought we would take their word for it. For the record, we'd had other measurements done with other local companies and they were very transparent but also solution focused.
Even by their questions, it was clear they were trying to figure out our expectations versus just telling us the job was too hard. We did choose to keep our other projects with the Carpet Store and it was a bit disappointing with scheduling and how it was handled. We weren't confirmed install dates and were told they were call back within a couple of days and I would then give half down, as per their process.
I never heard back for about a week until I got a message saying they would release my date if my funds were not given to them by end of day. Not rude but the situation was off-putting. When I explained to them what they were supposed to tell me dates so I could put on my calendar and then have time from that conversation to get the money, they realized they didn't have full confirmation on the dates but apologized and said they forgot to call but still said I had until end of day that day.
I had to leave work in the middle of the day to get them their money. It was frustrating because they did not communicate with me but were quick to demand money, even after they realized their mistake. During the week of install, they called me to adjust my dates because of the installers' conflict and said they would also need to come on Saturday, to which I declined because we were going out of town.
I think the frustrating thing here is that there was no consideration to my work schedule due to the last minute changes. I was okay to move the time up but again, there was literally no care to how much of an inconvenience this is to do to a client. I can be flexible but I think it's inconsiderate to do so last minute. The installers for our first room were rude and did not say a word to me- not even hello.
They did a great job but I hated to let someone in my house who was so rude. And finally, after paying so much money we haven't even received a follow up to see how the install went. It's been about a month now. They literally took the money and ran. The work is good but I think they need to work on their process and attention to the admin details. I try to always support local but those little things matter to me. I don't know that I would use them again or recommend.
Todd Holmes
Mar 21, 2021
Roger Angle
Jan 04, 2021
Had this carpet installed in a guest bedroom. We purchased a high-end product. The Carpet Store sent in contract installers that that fastened the padding down with tape! The room gets next to no use so I let it go and now the carpet is bulged in the center and around the door. Total mess. I called the store and got the run-around about sending in a factory guy to inspect and was warned that I may end up paying for the inspection. Now I'm going to end up replacing it. Buyers beware of this outfit.
Adam Lewis
Dec 21, 2020
Cori Sharae Wamer
Aug 27, 2020
Cindy R.
Sep 12, 2019
I'm a repeat customer of The Carpet Store! I've had several homes carpeted with their products and have been extremely happy each time. Randy came out to install new carpet in our entire upstairs. It was a huge project and he did a wonderful job! Very respectful, careful in how he worked around baseboards and stair railings so as to not scratch them.
Truly appreciate the ease and professionalism of working with everyone in this store! You get what you pay for and this was definitely reasonable, and high quality merchandise and workmanship. Looking forward to having them do more work for me! Thanks Joni, Randy, and Alex!
Truly appreciate the ease and professionalism of working with everyone in this store! You get what you pay for and this was definitely reasonable, and high quality merchandise and workmanship. Looking forward to having them do more work for me! Thanks Joni, Randy, and Alex!
Jon Young
Jun 22, 2017
I recently had Cody from the Carpet store come and do a phenomenal job on the upper level of my home. His cuts are precise and the lines are nice and crisp. I was nervous at first on how the Carpet from the bedrooms would look up against my wood laminate but the tools and equipment he used left a result to die for. Very respectful, professional, and hard working. I highly highly recommend the Carpet Store and even that you request Cody.
Eli Montgomery
May 19, 2017
I own several rental properties and have used the carpet store for all of them. they have better quality on the inexpensive side for the same price or better than the big box stores and it holds up well and cleans easy after a tenant. after using for my business i had them put in some higher end stuff in my fathers house and it came out great. they seem to stay busy, plan on scheduling a couple weeks in advance. i am a repeat customer over the last 3 years and haven't experienced any of the issues others are claiming. installers where always on time and had what i ordered.
