ProSand Flooring

We recently had existing hardwood floors refinished and new floors installed in connecting rooms. The team worked on 6 different rooms and worked around a kitchen remodel we had going at the same time. Overall the team was professional and kept us well informed of the process. This was especially important as we work at home. The team delivered quality products and services. We are thrilled to continue enjoying the floors for years to come. I would recommend the team for future hardwood flooring needs.

We had our hardwood floors refinished. ProSand got back to us right away, and the work was scheduled quickly. The guys were polite, professional and timely. They even custom mixed our color of stain for us. They cleaned up after the job was done. Our floors look beautiful. First rate job! Highly recommend this company. Service: Restoration

Our house was built in 1927, and I believe they had the original varnish on the quarter-sawn oak floors. There had been a change of furnace, and carpeting, so the floors were very dark and varnish-less in some areas. The Pro Sand crew did some patching, and then sanded and finished the floors, and they look beautiful. The crew was professional, courteous and considerate. They all did excellent work. The pictures show during and after refinish.

I have worked with Carl and Ken both very professional great guys! I got a bad stain on my wood floors they came out and fixed it. They blended it so well you can't even see where the stain was. Service: Repair flooring

I bought a 10 thousand square foot house to remodel and I shopped around to see who I wanted to use for my floors. Floors are very important when remodeling I wanted a company I could trust and I was getting good quality. Carl came out helped me with the process since this was a huge job and I could not be happy with my floors. I get so many compliments and people asking what the color is etc.

I also have a house full of kids and animals and theses floors have stays beautiful. I highly recommend Carl and his team they were a joy to work with and they worked very hard on getting my floors done.

Prosand Flooring did an amazing job. They added new cherry wood flooring to the living room, sanded the existing cherry wood flooring, repaired damaged boards from kitchen cabinet desk removal, stained all the floors in ebony to match throughout the house. The floors are perfect! They did everything as promised at the price they quoted. I would use them again and recommend them to anyone.

Carl was professional and on time scheduling his team to come re-surface and apply new stain to, our entire main level flooring. It was a big job. They also moved all the furniture before and after the project was done. And painters came to freshly paint the shoe mold on the trim. Which was wonderful! The floors look beautiful and updated! We also at the same time scheduled to replace our fireplace tile.

It looks amazing and no detail was spared. They also painted the gold on the fireplace doors, and the bottom gold strip. We love the look of the new fireplace. All of the teams from the floors, to the painters, to the fireplace crew were friendly, nice, on time and they are hard workers. They were even kind and loved on my dog. We had a great experience using Pro Sands. We will definitely call them back for any other additional work, in the future. Thank you!

A+. ProSand was excellent. Outstanding result, on time, on budget. Very friendly staff. Also, a professional pre-work sales presentation with a good outline, and a post-work worker punch list visit and a kitchen-table wrap-up session with the owner. In addition to sanding the floors on my first floor, they moved my furniture, and removed a small wall separating my kitchen from our living room and refinished the floor. Probably the best contractor experience I've had in 10 years.

Excellent experience working with Carl and his team. Extremely professional throughout and the work exceeded our expectations. We had our entire main level wood floors sanded and stained. Stain was applied evenly, old wear marks in our floor were repaired and the floors look brand new. Highly recommend reaching out to Carl for flooring needs.

Just a really smooth, professional operation. Rob and Jose were perfect to work with. Very hard workers, and communicated each day, keeping us posted on the progress and how to protect the floor during the process. Services: Flooring repair, Sanding

Carl and his team re-finished a basketball court for my company and it turned out better than I could have ever expected. His team was professional and easy to work with. I would definitely recommend them!

Used ProSand Flooring at The Ball & Biscuit on Mass Ave to refinish the reclaimed hardwood floors in our lounge area. The crew was punctual, professional and polite. They repaired some very worn areas and sanded and refinished the whole floor. Looks great! Carl was great to work with and pricing was extremely competitive!

We used ProSand to refinish our original hardwood floors from 1910. They sanded/stained these floors and installed new hardwood flooring in other parts of the house to match the existing old hardwood. They also did some repair work, replacing some of the old boards that had been damaged. We were very pleased with their work. Carl is easy to work with and the pricing is very fair.

We used ProSand to refinish our 30-year-old floors. The crew was great and explained ever step of the process. The results are amazing! We will definitely use ProSand again. Bonus: their process is almost entirely dust free! Services: Staining, Sanding

Like others have mentioned the owner leaves a lot to be desired once he has gotten the deposit. Carl talks a great game but his word has little to no worth in my opinion. A big part of the problem is I do not believe he has any employees. So since all his work is "completed" by sub-contractors that he has picked but its the luck of the draw for you.

My luck was not good. The subs left the Brazilian Cherry floors pretty much a mess. I was just glad they left. Carl has no apatite to talk to you once you have made the payment. At the beginning we had considered having them do some carpet work also as least I was smart enough not too. We have dealt with several contractors in the last couple of years having projects done.

This was the smallest of the jobs left and by far the worst of the experiences. The other contractors were concerned about quality of work, you will not find that concern by using this company. We will end up having them redone properly. As a added note if you cant help yourself and use ProSand be certain to lock the bathroom door so they cant use it.

My 1948 house has never had its floors refinished and boy did it need it. I received a recommendation to call Carl at ProSand Flooring from 2 of my neighbors. Due to an ongoing renovation project, I needed a company that would work with me breaking the project up over several weeks. Tony and Jose completed the living room, dining room and hallways first.

Several weeks later Noberto completed my 2 bedrooms. They where all professional and extremely helpful. My floors look fantastic. I really wish I had completed this project years ago. I absolutely love the end results.

Carl has been very helpful and timely in making my decisions. His employees have done their jobs in the best possible way. Thanks to ProSand. Services: Interior decorating, Flooring repair, Staining, Sanding

We returned to ProSand a few days ago to check out pricing for some tile for our guest bathroom. We bought tiling (floor and backsplash) for our kitchen from ProSand about a year ago and really liked their service and the pricing. We haven't made up our minds on the tiling, but we did find a beautiful Karastan rug for our parlor! We really enjoy working with this business - their prices are competitive, the installation crews are professional, and Carl has an eye for detail. We highly recommend ProSand.

The ProSanding duo that came and completed the work in our home were awesome. They took time to explain things to us, asked our opinions, and showed us samples of how things would look upon completion. Carl came to give us a quote and view the area we wanted refinished. He was professional, honest, and he followed through on the timetable he provided. No issues at all. We love our floors and would definitely use them again!

You'll want to read this review in full before even thinking to hire this company and owner. From the outside, this business seems like the professional and high-end contractor you'd want to hire for your flooring needs, but I'm here to warn you. Beware of hiring this company and I'm going to tell you why. The workers seem like good guys, but the main problem is the owner of the business, Carl Padron. Carl comes off as the nice and decent guy who knows what he's doing and that's the first impression you'll get when you meet with him the first time, but don't let that fool you. Carl was hired to sand and refinish the floors of our new home before closing.

He gave promises like "I guarantee you guys will be very happy with the results" and "the floors will look like brand new floors when they're done" and "I provide a lifetime warranty on my product and service". This was the last of the positive experience. Once he received his deposit, things went downhill from there. First, he did not meet the deadline for the work getting done but most importantly, the floors turned out with swirl marks all over the 1,500 sq ft we had done!

He was also VERY RUDE in his responses and interactions thereon. It was like a completely different person from the one we met with the very first time. He sent an "inspector" to come over to the house and take a look at the issue (he couldn't confront us himself). The inspector agreed that there's a problem but admitted that he had no say in what will be done to fix it.

All he can do is report back to Carl. He also said the only thing that can be done to fix it is to redo the whole job. When confronting Carl asking him what he will be doing about it, his response was "the floors are acceptable" and "nothing will be done"! The swirl marks were all over the floors and were obvious signs of a very poor job and more like the work of an amateur.

He even admitted himself that it was caused by the sanding machine. I'm no expert, but just doing a simple Google search on the swirl marks issue returns many articles talking about how to avoid this and that it's the result of a low-quality poor job (more compared to a DIY project). How can this business and Carl provide a "lifetime warranty" when he can't even guarantee his work from the very beginning! I'll let you judge from the attached photos. Please think many times before hiring this contractor and don't make the same mistake I made!

WARNING! I called the owner to ask him something, he replied "F*** You" and sent me to hell. Whatever you guys do, dont work with these type of people. Stay Away from this company! for your own good!

We had ProSand refinish our floors (two stories, stairs, and handrail), and paint the interior of the house. The job was superb. The staff was professional, friendly and patient. The work is impeccable. And, Carl, the company Pres., personally visited to bid the job and make sure all was done well. The price was on par with the others, if not a little cheaper. The VALUE is fantastic. We are extremely pleased and will use them again.

We had a very good experience with Carl and his installation team. They gave us a great deal on the backsplash tiles for our kitchen. After it was installed, Carl came by the house to check on his team's work and noticed that our hardwood floors in the main hallway were worn out - the floors are over 80 years old! He recommended that we resurface and replace some of the cracked boards, and since we had just purchased the backsplash tiles, he gave us a nice discount on the resurfacing work.

We are very happy with the work they did in the kitchen and the hallway. I admit that Carl isn't overly talkative, but he knows his craft and we never felt like we were getting talked into something that we didn't need. I'll take honesty and craftsmanship over a chatty salesman any day of the week.

I recently purchased a new (old) home with 100-yr-old original heart pine floors with an orange-y finish and deporable worn condition. I contacted six companies about refinishing, and received varying opinions, including two who refused to do it at all and said the floors must be replaced. I went with ProSand because the price seemed fair, I wanted to preserve the antique floors, and they could do the job within a few weeks (the others were scheduling 6 weeks out).

They ended up doing my job a week earlier bc someone else moved back their job to a later date. I will say that Carl can be abrasive, but I recommend overlooking that because the guys who showed up to actually do the work were very knowledgeable, helpful, professional, friendly, and patient. I emphasize the last because I had a very hard time deciding on a color and they sanded small areas and tested 7 different colors on the floors for me and dispensed advice about lighting and viewing to help me decide and find exactly what I wanted. In short, I am a very happy customer and love my refinished-like-new-but-better antique floors.

Very professional company. Would recommend them to anyone to do the job correctly the first time. They were very careful and the workmanship was top notch.

Do I do business with snarky rude companies? No. Was looking for a bid for refinishing pine flooring and the guy who made the assessment appointment for Saturday morning at 9am cancelled the appointment because I didn't pick up his confirmation call the night before appointment (Friday) at 9pm. Dude was snarky when I returned his call Saturday morning at 7:30am. Movin on.

I would give 0 stars if I could. Carl is very unprofessional and yelled at me on the phone on 2 occasions. They lied about building materials used and underperform in every way. They left our tile floor a safety hazard. You can literally cut your feet on the tile if you step wrong!

Had one of their vans almost cause a wreck this morning. After trying to cut me off in traffic the employee flipped me off. I called there shop and the gentleman that picked up the phone tried yelling at me for calling it in. Extremely unprofessional and would suggest anyone to use a different flooring company.

They did an amazing job on my back splash and so easy to work with. Jane and Carl were great and I look forward to using them when I put in wood flooring.

They did an amazing job on my back splash and so easy to work with. Jane and Carl were great and I look forward to using them when I put in wood flooring.

If I had met the owner of the company prior to our floors being done, I would never have hired ProSand. The owner is the rudest man I have ever met. I have never spent so much money and treated so rudely. The sales woman was excellent and very knowledgeable, and set up our service to meet our renovation schedule. We had a few blips with the refinishing, but color match and finish were very good in the end.

The only time we saw the owner was for a deposit pickup and final payment. We should have gotten the clue when he picked up the deposit and we should have cancelled the order. He was condescending to my husband and did not want to go in house and see the job his company was scheduled to do saying he wasn't doing the work personally, so he didn't care to see the job.

Upon completion he came to pick up check and a few minor repairs needed to be done. Again, he was rude to my husband and me and would not answer questions about what is included in floor refinishing. He told me to read the warranty myself when I asked him questions about a warranty paper handed to me. I feel sorry for his employees. They are the heart of the company and did good work. I would never rec this company based on interactions with him.

One star review is one to many stars. Carl treated us like idiots throughout the process and cursed me out on the phone. He lied, and avoided any contact to the max. He cheated on materials we selected by using cheaper products for carpet pad. He left our kitchen floor a disaster due to all the unevenness and therefore sharp edges of the tiles. sticking up which also prevent us from sliding back from our kitchen table without lifting the chair, graut lines in all different sizes.

He left dust ALL over the house several times, even though my husband and I attached plastic barriers after there first day of work plastered our entire house in dust. The workers kept pulling back the barrier and we reattached daily the refinished wood floors look beautiful but the trim work on the stairs was never finished and the white paint on the raises never received a finishing coat. Never been more disappointed by any "professionals"!

I don't know where to begin. Carl came out to my house to give me an estimate. I thought I understood the cost of the job (I went off the invoice amount at the bottom of the sheet) and I also asked him and he said yes, that was the amount. Also note, his invoices are very hard to read and his handwriting is terrible. We went ahead with the job and. shortly after that, problems starting happening. First, wrong wood was sent to my house ( which was discovered after it sat in my house for a few weeks).

I had to follow up with Carl on the schedule since he never kept me posted. His workers were very nice, Ken especially did a great job, but some were new to the job, which delayed the projected.

Just like everyone else has written, the owner Carl Padron, was extremely rude. He hung up on me and my contractor. I paid him thousands of dollars to have wood delivered on time and it arrived almost a week after his promised date. This delay has cost me thousands of dollars. He refused to take any responsibility for his services and promises. To. call Carl arrogant and rude is an understatement.

It is unfathomable an owner of a business would hang up on a customer that's paying him thousands of dollars. Do yourself a favor and take your business to a company with good customer service reviews. I wish I did more research before doing business with Carl. I completely regret doing business with him just because of how he treated me. He could have worked with me to correct his bad service and I would have been happy.

But instead he takes no responsibility and treats his customers with absolute disrespect. Don't make my mistake and read all the reviews of any company you do business with. There are plenty of 5 star businesses out there.

Just like the other reviews. The owner, Carl Pedron, was extremely rude and hung up on a customer who paid him thousands of dollars. He demanded to know my age so he could belittle me. He promised the wood would be delivered on time, but it was a week late! He made no attempt at making the problem right. He said it wasn't his problem, but in reality it is his problem because I paid him and he promised the wood by a certain date and he did not deliver.

When confronted, he got exceptionally mad and hung up on me. It was honestly unbelievable how he acted towards a paying customer. He provides horrible service, as well as customer service. There are so many options when it comes to flooring. So do yourself a favor and take your business to a more professional company where you can deal with people who can provide real customer service.

We just had our kitchen back splash completed. Fabulous work-kept the work area tidy-arrived on time and completed the task as described. Thank you. We love it!

Carl is very arrogant and rude, and is a thief. He conned my husband into paying an extra $200 for 20 minutes of repairs to the floors that was their fault and they had originally agreed to repair, but never came to do them while under warranty. How convenient. They also slopped stain all over my floor trim and I had to spend hours repainting all. of those, but didn't charge them my labor fee!

Do NOT do business with this company! My floors also look terrible with all these black swirl marks from the stain getting into the sanding scratches. That can't be how professionals work.

Carl is VERY rude. Buyer Beware. I wish I would have come here PRIOR to having him ruin our floors. They were better off BEFORE his company refinished them. He accused me of lying (I did not) and was one of the rudest businessmen I've interacted with. Wasted our money as we will have to get new floors after all since his company used cheap finish and ruined them.

Buyer BEWARE! Terrible attitude. I was told that they could refinish my floors and they do look good except for the rude man, Carl. After the floors were done, our dogs urinated on the floor and it was cleaned up within a couple of hours but left a stain right in the middle. Carl came out and was extremely rude and said there was not one thing that could be done.

They should have never agreed to do our floors or should have told us to keep the dogs out for over 2 weeks to allow the finish to harden up. The finish is terrible and I asked specifically about that before the floors were done. I wish I had read the reviews prior to working with them. NEVER USE THEM!

I felt the same way when I called them, When the guy came out and took measurements he told me I had to come to his show room to select product and talked down to me like I was stupid and wasting his time. What also irritated me was he could not give me even a ball park estimate on the job and he said he would not know anything until he e-mails me the quote on Monday.

I was going to try to keep my money local but I decided to go with Empire Today after all the local companies here in Indy seem to not care about the customer or there needs.

A man stands by his word. Carl does not stand by his word. Carl is bad to do business with. He will take your money and you will never hear from him again. Not even to give you a receipt Not even to give you the warranty. Not even to fix the mess around my refrigerator because they are so lazy to do it right. I have called many times with no response.

Terrible! Rude! And an attitude to boot! I called this company to inquire about them doing some work on my hardwood floors. The guy who answered the phone repeatedly cut me off within the first 45 seconds of the conversation. He basically gave me the, "Look, ma'am." (read: you stupid, ignorant woman) Well, this educated female attorney who wanted to have her hardwoods completely redone in a 3600 square foot home will take her business elsewhere. To the rude business owner that answered the phone -- thanks for showing your true colors right away and ensuring that I did not do business with you.

Prosand flooring installed new hardwood floors, sand and finished them. Installed a new backsplash in our kitchen, and cleaned our bathroom tile and grout and was done in a week. The work looks great and a fair price.

We had a wonderful experience with Carl and his ProSand team. We had badly damaged our hall way when we removed tile we had put down 40 years ago. Once the refinishing team was done with our entire first floor, stairs and up stairs hallway, we could not tell there had been so many scratches and gouges. The color matches to the original floors were spot on! There was a small area where some paint had gotten on the floor and they were back at the house within two days to fix it. We highly recommend ProSand!

The individuals at ProSand did an amazing job, it feels like we have a new house! I got estimates from 3 other companies and ProSand was by far the most reasonably priced. I was also extremely impressed with their customer service. They answered all my many questions I had at all times of the day and were very patient when it came down to the stain test and helping us decide the best option for our home. Highly recommend!

We've used Prosand a few times now and they are always great. They came and did some patching after a kitchen renovation and it came out perfect. You can't tell what was patched and what was original. The person doing the work was meticulous and did a great job.

Love my new carpet Jane was a great help picking it out. My installation was scheduled for the next week. Very positive experience and I would definitely recommend Jane and ProSand for your flooring needs. Thanks again Jane.

All I can say is that ProSand came through for me when I needed a high quality product at an economical cost in an extremely short time frame. I recently had an emergency house flip and Carl had the perfect carpet to complete the high-end renovation at the most competitive price. And we did the entire house! The new buyers fell in love with the new carpet's look and quality.

I've used ProSand multiple times for carpet, floor refinishing and repair work - Carl and his crew l have never let me down. A+++ all the way. BTW, his installers are tops in the industry - trustworthy!

I recently purchased a new home with 100-yr-old original heart pine floors with an orange-y finish and deporable worn condition. I contacted six companies about refinishing, and received varying opinions, including two who refused to do it at all and said the floors must be replaced. I went with ProSand because the price seemed fair, I wanted to preserve the antique floors, and they could do the job within a few weeks (the others were scheduling 6 weeks out).

They ended up doing my job a week earlier bc someone else moved back their job to a later date. I will say that Carl can be abrasive, but I recommend overlooking that because the guys who showed up to actually do the work were very knowledgeable, helpful, professional, friendly, and patient. I emphasize the last because I had a very hard time deciding on a color and they sanded small areas and tested 7 different colors on the floors for me and dispensed advice about lighting and viewing to help me decide and find exactly what I wanted. In short, I am a very happy customer and love my refinished-like-new-but-better antique floors.