We specialize in installation of brand name flooring products and warrant your install for life! They were awesome, understanding when I didn't remember the carpet I had picked out weeks before. The installer was professional, cheerful and made excellent recommendations on minor installation choices. Love the final results, the color is perfect. They were prompt in coming out to measure and gave a streamlined list of options, all high quality with a variety of price ranges. Installation took only a couple of hours and was scheduled less than 2 weeks from the measure.
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Flooring Expo by Carpet King is one of the most trusted flooring companies in Minneapolis and St. Paul, Minnesota. Since 1946 we've been making it easy to replace the flooring in your home with something new that you will enjoy for many years to come. We offer a selection of carpet, hardwood, laminate, and vinyl flooring options from the best brands like Mohawk, Shaw, COREtec, Anderson Tuftex, Dreamweaver, and more. At Flooring Expo by Carpet King, we stand behind our work and offer an industry-leading lifetime installation warranty.
Flooring Expo by Carpet King sells and installs superior brand name flooring products for home and business owners in Minnesota. Our flooring options include the following. We partner with the top manufacturers in the industry to provide you with familiar brands, the right style, and top quality all for an affordable price.
Carpeting is often seen as a luxury - but it can actually be quite an affordable investment in the value and comfort of your home! We'll work with you to find the best option from our vast selection of carpets, which includes Berber, frieze, plush and patterned styles. We'll also assist you with financing and installation to ensure the best shopping experience from start to finish.
Reviews (9)
Melissa Lincoln
May 24, 2022
They did an excellent job with discussing the process, installation, movement of furniture and haul out of old carpet. The sales rep came in and was very knowledgeable. He had been working with the company for over 20 years. All other companies I interviewed, their sales people had only been there 5 years. The price quote was also the lowest out of some of the other major carpet suppliers. I absolutely love my carpet! They also provide a lifetime warranty on the carpet for the time you remain in the home.
Yeeleng Y.
May 09, 2022
Sales Rep was helpful and easy to work with. The lady on the phone was also helpful when we had questions prior to carpet installation and scheduling. The three guys that came out to install were kind and finished within couple hours and cleaned up afterwards. I would use these guys again in the future for sure.
Jackie B.
May 04, 2022
I had carpet installed in my entire house. The installation was done very poorly and I've had to contact them multiple times only to have them send the original installer out who would tell me that everything was good. He even came out to look at a carpet pad where the room felt harder then the others. The installer told me the pad looked fine and then proceeded to tell the customer service rep that he was unable to look at it.
After I asked for a refund, they sent out a rep from Flooring Expo that confirmed that the pad in that room was the original pad and the installer had not replaced it and then lied about it. Every time I spoke with the rep or the installer, they made me feel like it was me and that I was crazy when, in fact, the job was done carelessly.
After I asked for a refund, they sent out a rep from Flooring Expo that confirmed that the pad in that room was the original pad and the installer had not replaced it and then lied about it. Every time I spoke with the rep or the installer, they made me feel like it was me and that I was crazy when, in fact, the job was done carelessly.
Clare Scott
Oct 09, 2021
Similar to other posters, we had used this company several years ago and had a great experience. We tried them again, and this time it was the complete opposite experience. Of course, with supply chain issues, the carpet took forever to arrive -- we can accept that. Then they required that we pay 100% of the payment before they would schedule the install.
When we pushed back that it would give us no leverage if there was an issue, the manager told us that he "would personally be there to take care of us if there were any issues." Right. So that day of install arrived, and we were scheduled for a 3:00 appt. We removed every stick of furniture from the space to ensure an easy install. We were stunned when the installers were still there at 7:00, 8:00, 9:00 -- finally wrapping up at 11:00 PM on a weeknight! 11 hours for a roughly 1200 SF space with no furniture to move or adjust.
Then there were quality issues with the install, especially on the stairs where in some places the carpet buckles up as it is cut too large, and in other places it is cut too small and you can see the pad beneath. Further, the walls were damaged in several places during the course of the effort. When we reached out to them to address the problems -- SURPRISE! -- we got sent over to a customer service hotline and our good friend the manager was nowhere to be found. In short, none of our issues were resolved and we are left with poor service and poor quality. We won't be using them again.
When we pushed back that it would give us no leverage if there was an issue, the manager told us that he "would personally be there to take care of us if there were any issues." Right. So that day of install arrived, and we were scheduled for a 3:00 appt. We removed every stick of furniture from the space to ensure an easy install. We were stunned when the installers were still there at 7:00, 8:00, 9:00 -- finally wrapping up at 11:00 PM on a weeknight! 11 hours for a roughly 1200 SF space with no furniture to move or adjust.
Then there were quality issues with the install, especially on the stairs where in some places the carpet buckles up as it is cut too large, and in other places it is cut too small and you can see the pad beneath. Further, the walls were damaged in several places during the course of the effort. When we reached out to them to address the problems -- SURPRISE! -- we got sent over to a customer service hotline and our good friend the manager was nowhere to be found. In short, none of our issues were resolved and we are left with poor service and poor quality. We won't be using them again.
Producer Linda
Aug 19, 2021
Heather McCann
Aug 07, 2021
Absolutely terrible from start to finish. This place has really gone downhill over the last few years. About 2 1/2 years ago, I used Carpet King to replace old carpet in three rooms. That experience was fabulous, from the sales to the installation. Fast forward to 2021 when I needed to replace carpet in two of the bedrooms that had just been redone after remodel work ruined the carpet.
When I suspected that the sales person they sent was trying to overcharge me, they sent a new sales person and, sure enough, the cost came in nearly $500 less for the exact same carpet. Then came the install. The installers tore up the pad, which they were not supposed to do, then tried to install what they admitted was a lower quality pad. They also told me (contrary to the sales person) that they could not extend the carpet up to the built in closets, so now I have a line where the old carpet meets the new carpet, which is noticeable because of the different dye lots.
I understand that the same carpet can have different dye lots, but the entire point of getting the carpet replaced up to the built ins was to avoid this issue. When the carpet was installed, moreover, it felt completely different than the old carpet (different pile). When I asked to show me that the carpet installed was the carpet purchased/ordered, they could not.
I called customer service repeatedly during the install to try to rectify these issues in real time, but NO ONE answered over several hours. When I finally reached someone, she admitted that she received my messages, but didn't bother to call me back. And then she just passed me along to a customer service voicemail. So, no resolution and the installers just left. This is one of the worst customer service experiences that I've ever had. DO NOT USE THIS COMPANY.
When I suspected that the sales person they sent was trying to overcharge me, they sent a new sales person and, sure enough, the cost came in nearly $500 less for the exact same carpet. Then came the install. The installers tore up the pad, which they were not supposed to do, then tried to install what they admitted was a lower quality pad. They also told me (contrary to the sales person) that they could not extend the carpet up to the built in closets, so now I have a line where the old carpet meets the new carpet, which is noticeable because of the different dye lots.
I understand that the same carpet can have different dye lots, but the entire point of getting the carpet replaced up to the built ins was to avoid this issue. When the carpet was installed, moreover, it felt completely different than the old carpet (different pile). When I asked to show me that the carpet installed was the carpet purchased/ordered, they could not.
I called customer service repeatedly during the install to try to rectify these issues in real time, but NO ONE answered over several hours. When I finally reached someone, she admitted that she received my messages, but didn't bother to call me back. And then she just passed me along to a customer service voicemail. So, no resolution and the installers just left. This is one of the worst customer service experiences that I've ever had. DO NOT USE THIS COMPANY.
Reika Lucente
May 19, 2021
Huge shout out to Dean Baker and team. We had a week and a half time-frame to get carpet installed for our new home and it was done the day before we moved in! Dean came to our home even though it was after hours to get the purchase agreement signed and made sure our order was the first thing that got processed next day. Customer service was great and they responded promptly. Thank you Dean, Isabelle, Matt and the install team at Carpet King!
April L.
Dec 14, 2020
Our sales rep and the installer were both great. They were polite, friendly, and professional. My husband and I couldn't believe that one person was going to be tackling our entire basement for rip out and install of our carpet, but the gentleman did a fantastic job. He was efficient and thorough. Highly recommend this company for flooring!
Lisa Larson
Jun 02, 2019
I ordered carpet for my livingroom and back craft room. Both rooms had stairs. The crew that installed were very kind and curtious. The job was done very professionally and they did all the cleanup. They also moved all the heavy furniture for me at no additional expense. The follow up and customer service was excellent. I am very satisfied with the work that they did and would recommend Carpet King to all my friends.
