Apollo Flooring Center

I recently moved to Tucson and was calling around for the availability of carpet and an estimated install time. I had very poor customer service from Michael M. He interrupted me while I was talking to him and thought he would be humorous by saying Apollo Flooring had only one type of carpet. When I asked him about a brand of carpet Apollo had on their website, he said he wasn't sure what it was. Michael doesn't appear to be interested in generating business for Apollo or serving customers. His customer service skills are not what you would expect.

Loved the variety on tile on display and the employees were very helpful.

I made and confirmed an appointment for a flooring estimate. Their estimator was a no show. And, no call to say the estimator could not be there. Consequently I will not be doing business with Apollo Flooring. James F.

Working on house project and needed flooring. Was debating to go with big bix store but decided to go local. Wonderful experience and Steve K really helped nail down a color and brand. Understood our price range and got good quality flooring and ordered just enough to complete our project!

This company made an arrangement with a contractor who seems to be out of business due to illness. the company told me that my front entry was included in their contract but they are refusing to honor it. Ive called numerous times and gotten a runaround.

I was in and out in 30 minutes with the carpet I wanted. If you need carpet just go here skip Lowe's and home Depot.

Had wood floors put into the master bedroom. Apollo had installed wood floors years before, so we went back to them. Michael showed us different options then met us at the house so we could see the finalists in the actual room. Wood and glue were delivered in advance so that they would acclimate. Installers came in as scheduled and on time and knocked it out in 1 1/2 days. Floor looks amazing. Michael even contacted us to make sure we were 100% satisfied. Truly exemplary work especially in these COVID times. Thank you Apollo Flooring!

About three years ago, we had three rooms of contractor-grade carpeting replaced with the best Mohawk Smartstrand from Apollo. We had this in our prior home and we're always very happy. Shortly after installation, we noticed a "seam" in the Master Bedroom, all the way across the room. This got continually worse over the next weeks. Apollo sent out their "best experts", and could find no reason for the seam, but there it is. Ultimately, they told us to "vacuum the carpet parallel to the seam". That's it. Needless to say, that didn't work and the seam persists today. I will never give them my business ever again.

Apollo flooring is a reputable Business Everyone has had a Difficult time through covid19. I dont expect for Ted to understand I told him. she stuck her little fingers in all my caulking front, side, back everywhere, she smeared my caulking I never got a chance to see my work because that lady ruined anything&everything my wife knows the truth that's all that matters there Loss Not mine no hard feelings if you always do what you always did you always get what you always got.

Called to get a quote for an install on a Saturday. Shared some general information on the job and they indicated someone would be in touch with me on Monday to schedule a visit to get a full quote. They never called and never showed.

I had the best experience working with Michael in choosing and installing carpeting in our guest bedroom. He was able to order and install in less then two weeks time. Joel who did the install is a professional as well. Great pricing and wonderfully soft carpeting with fantastic customer service! Would definitely use them again.

I debated writing this review but I must share. I came to Apollo Flooring looking to make a appointment to have the carpet replaced in my rental properties. I patiently waited for assistance in no rush at all, two people were assisting another customer and I waited quietly. After a few up and down looks from the older gentleman working he blurted out can we help you?

I am not sure if it was my casual clothing, age or race but from the first word out of his mouth and tone I could tell I was not welcome. I stated that I was looking to get a quote on carpet replacement. He then said there's lots of carpets, and you have to pay for padding and tax are you ok with that? Confused I replied yes that's ok. He then blurted out "Well do you even know what you actually want?" Now tone and mannerisms play a large roll in this interaction but I couldn't help but see the faces of his coworker and customer being helped and it was a look of embarrassment and shock. I then wished him a good day and left.

They came by right on time and did an excellent job for me with my carpet. They were courteous and efficient. They also charged a very fair price.

I had new flooring installed the day before I flew to CA. I was concerned but the installers, George and Mark, made it easy. The first thing George did was make sure everything he needed had been delivered - a true professional. They did a great job and I love my new floor. I would highly recommend this company.

Our salesman, Scott was very knowledgeable and helped us find a luxury vinyl floor that looks like the hardwood floor we had to replace. The installation team was professional and neat. They moved the furniture with utmost care. We would definitely use Apollo again.

Wide selection of flooring, reasonably priced, good customer service. Before we knew what flooring we were going to buy for the bedrooms we ripped out the old carpet. I wish I would have waited because as it turns out, Apollo will move your furniture, remove old carpet, haul it away, and install the new carpet. All of this was included in the price of the carpet, but we had already jumped the gun. Also, I was charged an extra $30 for new tack strip because we had removed the old stuff. Lesson learned.

The best flooring place in town with a solid guarantee. Family owned, I wouldn't get my flooring or carpet anywhere else.

When we bought the flooring the sales guy said he had to do the measuring as our contractor wouldn't do it right. Turns out the Apollo sales guy couldn't get the measurements correct either. We bought two types of vinyl plank flooring one for our kitchen and one for our living room. Supposedly he measured so we'd have extra of each. We ran short of both types with no cuttings remaining. Now we have to wait for more, wait for the flooring to reacclimate and bring our contractor back out!

Snarky and condescending from the minute I walked into the door. Loved telling me how my preferences were wrong. Will not be getting my purchase.

We are extremely satisfied with the excellent service & products we received from Apollo Flooring! From start to finish all was as promised. Stuart was great to work with & installers Ray & Tommy did an excellent job. My kitchen floor is beautiful! Won't hesitate to call them again for future projects!

Management was very helpful in resolving the issue and completing the job to satisfaction.

Shortly after we arrived in the store Scott waited on us. We were looking for laminate flooring. The store had a large selection of medium to high grade laminate. Scott listened to what we were looking for and showed us various samples. No high pressure sales pitch. Scott had previously owned his own store and was very knowledgeable. Scott called to check if the material was delivered as promised and it was.

The day installation began he called that evening to see if we were happy with the way it was proceeding. He again called at the completion to verify we were happy with the completed installation prior to paying the installers. The installation crew was very experienced. They moved the heavy furniture and worked nonstop. The temperature outside was about 112 degrees.

They went in and out cutting material closing the door each time. They were also very responsive to any requests we made. They volunteered to add felt pads to the bottom of our furniture to prevent scratches to our new flooring. We supplied the felt pads. I can recommend Apollo flooring. Call ahead and arrange to meet with Scott.

Great place! Excellent service and great price! I have used Apollo for many years and continue to be a very satisfied customer. I have used Apollo for carpet and tile in two homes that I have lived in. They also have a great selection of area rugs. I have purchase carpet and tile for many investment properties we have also. The salesperson I use is Mary Fotinos and couldn't be happier with her knowledge and professionalism. I highly recommend Apollo.

I needed a pretty specific carpet size for a small space, and got a great deal for an 8'X6' carpet ($20) because they were having a special. I was, however, charged $15 for cutting the carpet, but the carpet cutter, I was told, would not do anything fancy (I needed cut-outs for my wheel wells as this piece was going into my camper). Since I paid almost as much for the basic cutting as I did for the carpet itself, this seems unfair.

I did the cutouts myself. The service is archaic, as Apollo is "old school" and the salespeople painstakingly fill out triplicate forms for everything as you sit and wait as if you're signing a government contract.

I've never bought anything from here but I never will. When I called to get information I was rudely responded to with "We don't open until 9" and hung up on.

I went here a couple of times a few years ago for small purchases. Both times were "strange" experiences to say at best. They seem to have a good selection, which was nice. And I was greeted fairly quickly by salespeople which was also nice. A couple of the salespeople were okay and nice to work with. But there was one person there who seemed like he was always having a bad day and was kind of rude (don't know his name.) I was basically too uncomfortable to talk to him, but the other salespeople left when the rude one was there.

I felt uncomfortable being in the store because it seemed like the salespeople didn't get along with each other (I'm not sure if my perception was accurate or not, but it's what it felt like to me.) The atmosphere felt uncomfortable to me inside the store. So I just bought something small the first time I was there and the second time it was pretty much the same thing-- I pretty much left without really buying anything big or making a large purchase.

And I've never been back. It took me a few more years to find other better flooring stores-- I seem to have weird luck with these small "mom and pop" type stores so I've started avoiding them. I'm not sure if this store has improved or not in the last few years, but I'm unlikely to go back to find out. I do hope that the guy who always seemed to be having a bad day is doing better nowadays though (and yes I am being serious).

Bait and switch. Stay away from these people. Was looking for a specific flooring in stock, was told they had a large selection. Went out of the way and they tried to sell me a over priced poorly manufactured product.