Carpet Stop

Patrick helped me get new carpet for my home. He was very responsive and the installers were fast and cleaned up well. Overall good experience!

Ryan was FANTASTIC to work with! I recarpeted my entire house and purchased a new living room rug. I am not at all savvy with decorating and he made everything easy! My home looks so beautiful now!

Four stars because they were nice, but wanted $45 just to come take measurements (they said it's applied to the bill, but you should always get multiple quotes). I probably would have used them, but didn't even invite them to do an estimate. Instead called three other companies and chose Flooring International, they offer free quotes and had the quote ready the same day.

Stopped by to check out their inventory. Sales people were busy. Professional folks, answered all my questions. Nice inventory of carpet

Had a great experience with these guys a while back. Ryan was awesome, hiring anyone to do work on your house can be stressful but I had zero problems with them. Great rates too. Very pleased.

This is one of my favorite vendor experiences. I needed new carpet for my bedroom and I went around the city looking at all the carpet shops to find what I wanted. Prosource had an incredible selection of carpeting and I was able to find exactly what I wanted. However, they never called me back to answer my padding questions. I started shopping around and stumbled upon the Carpet Shop.

They quoted me a price for the same carpet that was remarkably less than any other place in town and provided me with several options for padding that would be appropriate. I felt so comfortable making this buying decision with them as they were so helpful and knowledgeable. The carpet was back ordered so they called and found out when it would become available and scheduled my installation for the next week.

The carpet came in early so they called me and asked if I wanted to install earlier. I was thrilled they were on top of it and so flexible. Upon purchase, I was asked to put 25% down and informed that I could come in when the carpet arrived and look at it to make sure it was a color match to the sample I had as well as inspect it for flaws. I loved that idea because I would hate to have moved all the furniture and had the installer show up only to find something wrong with the carpet that would delay the whole installation.

This insured none of that would happen. I paid the final balance during my inspection. And the installation went perfectly. They sent out their installer and within four hours I had new carpet. The installers had a real challenge on their hands because the carpet had huge pattern repeats. They matched the seams flawlessly. I dare anyone to find the seam in my bedroom. And, they made sure the carpet butted up to the doors, walls, fireplace and adjacent hardwoods with a smooth transition edge.

To top it off, they cleaned up after themselves so that I didn't have to do any work. This was a perfect turnkey operation and I would highly recommend The Carpet Shop to any of my friends.

Matt was super easy to work with and helpful in helping me decide which carpets I wanted installed in my house. He took the time to answer all of my questions and went above and beyond to make sure I got what I wanted (and for a great price!). He genuinely wanted to make this transaction a great customer experience. As a side note: The Carpet Shop stands by their masks required policy.

All of their employees wear a mask and they politely ask customers to put one on when they enter the store. I really appreciate them doing what's in the best interest of others in the store.

Nothing is more disrupting than the installation of new flooring. With these folks, I paid for new laminate, and arranged my schedule to be home for the day of installation. THEY NEVER SHOWED UP! THEY NEVER CALLED! THEY NEVER TEXTED! THEY NEVER EMAILED!

I called and visited at least 6 carpet stores prior to going with The Carpet Stop. The Carpet Stop not only has the best prices but their customer service is EXCEPTIONAL. I dealt with Ryan Boone and he is phenomenal. He was extremely responsive to my many questions about quality and cost. I told him what my priorities were and he was great in directing me to the perfect carpet for my needs. When I visited the showroom he spent a lot of time with me. I highly recommend Ryan at The Carpet Stop. My installation went flawlessly.

I was on a sales seminar recently and they asked us to think about a good sales experience. I didn't have to think too far back because Ryan at Carpet Stop nailed it. I had been shopping around at other retailers and was frustrated by the usual sales tactics and high prices. Then I remembered Carpet Stop and picked up the phone. Ryan gave me transparency and respect on the first phone call, I drove to the warehouse right away where he'd already identified an ideal sample for me when I walked in the door, and I did not feel overwhelmed with choices I didn't need.

The turnaround on the quote was amazing, communication was always speedy and addressed my concerns, and Ryan made an extra visit out to the property just to make sure he had all the details right and had assigned the right crew to the job. Fantastic pricing is just icing on the cake for all of that. Thank you!

We recently had our upstairs wall-to-wall carpet replaced and we visited several show rooms in Austin before finally deciding on the Carpet Stop. Ryan Boone, our sales associate, did an excellent job of providing important information for us to consider in selecting a new carpet. He was very knowledgeable and extremely patient with the many questions I had about the quality of the carpet.

While the installers are not employees of the company, the company they hired to install my carpet did an excellent job of installing and minimizing the seams of the carpet. Overall, I was very impressed with the professionalism and responsiveness of this company and I would recommend this company and Ryan Boone to anyone. The price of the carpet was very reasonable and the installation occurred as planned and professionally done. Nelly & Paul

I went to Carpet Stop today based on the reviews. I have to say I agree with the group. I'm glad I chose to listen to the reviewers. The physical place isn't anything to brag about, but that show I like it. I'm sure you've figured out, when a retailer has a fancy showroom who is paying for it. (you and I). Gina helped me pick the right carpet for my need and her and her co-worker stayed late to cut and load it into my truck. As a small business owner, I appreciate those little things that often get unnoticed. Thank you both, Chad

I've done a lot of remodeling myself and I'm very picky and detail oriented. I decided not to do the install of my flooring on my own this time around. I worked with Matt and he was absolutely excellent. He was incredibly patient, and extremely accommodating. Always answered any questions and correspondence right away. When the installers came I was ready to police if I needed to, but they were also excellent.

I communicated a few minor touch points I wanted addressed before they started and they got them all without any issues. After watching a few tricky areas, I realized I didn't need to look over their shoulder because they were doing it correctly on their own. Pedro was the lead installer and he was very considerate and detail oriented. Turned out perfectly. Carpet Stop had the best price I could find and their customer service was top notch. Coming from someone in the industry and being very particular, I would very highly recommend.

We just had three bedrooms, two staircases, and a small home office re-carpeted by Carpet Stop. Great experience. Ryan, our sales person, was helpful and knowledgeable. He wasn't pushy at all, but provided us with all the info we needed to make an informed decision. When we dithered for a couple weeks over what color to choose, he appropriately followed up by phone to see if we had questions or had picked a color.

Once we settled on a carpet, Ryan got it ordered quickly and installation was a breeze. Install guys were friendly and the work looks good. Pricing was very fair, about $1,000 less than another flooring company that also came highly recommended.

It's lovely to go back and revisit a business after several years and find that the products and service haven't lost a beat. We had a small patch of carpet replaced seven years ago, and the owner waited on us, helped find the best option and price with the utmost respect for our time and budget. This week we went back to replace another piece, and this time Gina helped us.

She had great recommendations, assured us we would have the job completed as soon as we needed, and booked the whole thing in less than 20 minutes. I don't know if big box retailers are cheaper, but I'd rather do business with these folks any day. This is what hometown business services should be like, and I'm glad Carpet Stop is available to those of us who would rather lick old carpet than spend five minutes in Home Depot's barn or futz about hopelessly online.

I'd love to just chalk it up to luck but that just isn't the case. Gina was an absolute god send. She knew her store and inventory & because of that I got the exact piece of carpet I needed the day of! Gina treated me like we were long lost friends & now I'll never buy carpet anywhere else.

Great service before and after the sale. Team was extremely flexible on short timeframe. Highly recommended.

We received other quotes but are extremely happy with the service and quality of our new floors. Matt Y. was tremendous and kept us updated on the project throughout the process. The material supply chain was slow due to COVID but the results were outstanding. The install crew was on time, professional and took all precautions needed to do the work safely. We would recommend this complaining for your vinyl plank and laminate floor project.

The Carpet Stop has a wide selection of products (locally sourced) and very competitive prices! Most importantly, we felt like the staff at Carpet Stop actively engaged with us from start to finish. We replaced all the tile flooring in our house with vinyl and 2 bathrooms with new tile, including the showers. They coordinated all the products and labor, which turned into a pretty big job, especially since the old tile had to be removed. Ryan was a joy to work with.

He always stayed positive and focused on solutions when we encountered challenges. In fact, his supervisor once visited the house to assess the progress of a custom cutout for shower shelving and ensured that our expectations were met. They were absolute professionals and we felt like they were our advocates throughout the project. I can't recommend Ryan or Carpet Stop enough. You'll be in good hands.

We are still waiting for our materials to come in but i just wanted to give a shout out to Ryan! He's been AMAZING to work with. Super informative, very patient, kind. He made a trip up north to show me some flooring samples in my home and he just gave me a call on his day off to share some good news about our materials.

Dylan in carpet stop is very thorough at explaining the differences between the carpets and pads, lets you bring home samples to try it out and provided a quote that's competitive. The installment was quick and I am very satisfied with the end product. Highly recommended.

James worked hard to be sure I got the right carpet, color, and pads for two rooms and a stairway. The installers were experts too, careful about every detail and incredibly hardworking. The job was done on schedule and the new carpet looks great. Strongly recommended.

We worked with Dylan at Carpet Stop to get new carpet for three bedrooms and new flooring in our bathroom. Dylan was very helpful in selecting carpets. Renaldo from Quality Flooring Install whose team did the installation was also very helpful in measuring and giving feedback about what choices made sense for our master bathroom. We ended up going with both carpet and vinyl flooring for the bathroom. Dylan helped us choose a good vinyl product that looks great.

The carpet install went very smoothly and Renaldo's team was so impressive. The carpet flooring looks and feels great. We ran into one issue with the vinyl and a separate Quality Flooring install team was very responsive in helping resolve it. Overall, my wife an I are so happy we chose the Carpet Stop and we had an outstanding install team make the process go so smoothly. We will definitely use Carpet Stop again.

Gina is the bomb! I was dealing with Chase Flooring and it was a nightmare. That was until Gina at The Carpet Stop swooped in and got me taken care of from selecting carpet, to completing the order in less than an hour - For less than HALF the price Chase was quoting me. That's what I can great customer service. I would call her again in a flash and can't recommend her enough. The install was quick too and the finished result is better than I had even expected. I am a very happy client indeed. Thank you Gina!

I initially went to Home Depot for carpet, after being ignored on 2 different trips I decided to look elsewhere. I came into carpet stop and Gina offered her assistance to me. I've never purchased flooring before and she explained the process to me and helped me pick out some samples. She also helped me decide to go with a custom rug rather than carpet.

She was able to have it done in under a week for a birthday gift and kept in great contact. Can't say enough good things about her, so friendly and helpful and made me feel like I made the best informed decision and it looks absolutely amazing in the room!

Last summer we were updating our rental house with new flooring. We picked out a product at Carpet Stop and had it installed. About a month ago we noticed that a few of the planks were coming up, so we called and Carpet Stop sent one of their installers to check it out. He recommended that they replace the whole room because he noticed a few more planks. Carpet Stop ordered the product and installed in right away. Thanks, Dylan and Dustin for the great customer service! We would highly recommend Carpet Stop for it's product selection, great prices and superb customer service.

Gina was such a huge help with the entire process. I walked in and didn't know what I wanted or really know anything about the carpet buying process. She asked me questions about my lifestyle and my color preferences. She easily helped me navigate through the many choices and I picked a beautiful, quality carpet that is so comfortable to walk on.

The price was more than reasonable. The installers were pleasant and professional. I can't recommend them or her enough! Thank you Gina for making my carpet buying process so easy!

Gina was a tremendous help in choosing the right carpet, excellent customer service and very professional. I didn't think it could get any better until it came time to install the carpet. The guy that came to do the initial measuring was Fernando from "Quality Flooring Installers" from our conversations at that time I was impressed with him. I requested from Gina if he was available I would prefer him, as he had seen the amount of furniture that had to be moved so there would be no surprises for him. Fernando arrived with his crew of 3 and what a pleasant experience it turned out to be, Most professional, helpful and accommodating people you would want to meet. Fernando done all the measuring and cutting and it was a pleasure to watch a true professional operate, as were his other 3 crew members. The clean up was fantastic. Needless to say I highly recommend Carpet Stop and especially Quality Flooring Installers. K.J.Watts

Carpet Stop did an excellent job on a carpet and hardwood floor installation project. Dustin really knows the products, answered all of my questions and most importantly followed through on every commitment. The installation team led by Fernando was efficient and knowledgeable. The people are honest, direct and do great work. Super happy with my new flooring. I got several bids. Carpet Stop had the best prices and were the most professional. Will definitely use them again and have already recommended them to friends.

This company is the best! They helped us through the flooring selection process. We decided to go with the Shaw Floorette LVP product. The installation crew literally leveled the entire foundation before installing the LVP. It looks beautiful! After installation, we found a high traffic spot that wasn't leveled. They came back an pulled up the flooring and re-leveled the floor and reinstalled the planks.

There is a reason this company has been around for so many years and we personally know why now. Dustin managed the project and crew and his customer service was impeccable. I continue to speak the praises of this company and Dustin to all of my friends and family. I highly recommend Carpet Stop and for any of your flooring needs.

Had an awesome experience! Right when we entered the store my wife and I were greeted. Dustin was the gentleman who helped with our carpet and installation needs. Dustin is very knowledgeable and was very patient in our selection. At the time of this post there was a $40 deposit for home measurement on the quote for material (carpet and padding). The $40 was deducted from the total price!

Labor was $255.32 contracted out to "T Garcia Carpets". Their installation technicians, Lorenzo and Abel are pros! They worked in unison and cleaned up everything! My wife and I give this whole carpet experience a 5 star rating!