Randy's Carpet Plus

I am giving this business a mixed review. The price for the product was market price reasonable and the installation crew was terrific.efficient, polite and helpful. But the salesperson, Jeff, was a rude hothead when I needed to work through an issue that arose. I called to discuss it and find a mutually agreed upon solution. He talked over me, repeated himself over and over and would not even try to find common ground.

He would not listen to what I was trying to explain and escalated the situation. He was impatient, unprofessional and unbusinesslike over a simple matter that could have been easily solved. In the end, he stated, "We're done here and hung up on me." We have worked with alot of trades and I will never use this business again. Update to my review: This review was written before I spoke with the owner, Randy, who called to apologize.

I appreciated that call and it was a professional discussion and then I see the response below. Unfortunately, Randy has put a twist on the situation after reading this review. There was no misunderstanding on my part and the fact that the employee was exceedingly unpleasant stands. So does the fact that we are pleased with the product and price. This remains a mixed review.

I am disappointed that the owner of the business is now placing the blame on the customer and not on the employee who is responsible for the incident. If you really overheard that conversation, you would be fully aware of the fact that your employee was not having an acceptable interaction with a customer. I appreciated your phone call to apologize, but now I feel doubly not listened to.

I wish there was an option for 0 rating. Jeff provided an estimate that I agreed to. Once payment was made Jeff called to advise their was an additional $134.00 for removing the carpet. I told him that wasn't acceptable and I will be coming to pickup my check. He called back and said Randy waived the removal fee. Anyway my appointment was scheduled for 12p-1p.as of 330pm still no one has shown up.be aware of working with this guy.now he has my money I am getting the bs.now I'm told I can't get a refund because the carpet is already cut. Bad bad bad experience. I should've followed my first instincts and taken my money back.

I don't know how this company has any bad reviews! I literally was in a clutch due to me moving and my new home needed new carpet desperately because my infant has nasty allergies. I could not find ANYWHERE to accommodate my quick timeline and then I got a call from Jeff! This guy saved my life! He not only was super personable and friendly on the phone but when he came to do my quote he came out the next day which was a Friday and was able to have my carpet installed by MONDAY!

The crew that came out was super clean (swept ALL of the mess left and more) and they did an AMAZING job laying the carpet! It looks absolutely amazing and its high quality carpet and the price was amazing. I recommend these guys any day!

I had my bathroom remodeled going on 4 yrs ago. The tiles was sub contracted by Randys. They have been out here 4 times to repair the tile grout over the 3 and 1/2 years to fix the grout where it contects to the shower wall and flooring. They are telling me that the house is settling. The house is 25 years old and i think it has already settled, would you think so.

The guy showed up today with a caulk gun and a tube of grout. Which they already tried that 2 yrs ago and it didn't work then. I would not trust Randys sub contractors to do any work at all.

I am using Randy's Carpet Plus, I do hope the experience is a good is a good one, install on June 17, 2021. Will keep you updated! Will increase the stars after the install if warrantied.

This is my second time doing business with Randy's Carpet Plus and I have always received professional service. In fact, this second time around, Randy's came out to fix a bad flooring installation by another company. My initial conversation and meeting with Jeff was pleasant and professional. In addition to that, the installers, Carlos, Nieves, and Ramon did an awesome job.

Thank You gentlemen for fixing my floors and doing a wonderful job on installing the carpet on my stairway. Randy's Carpet Plus is top notch! And their prices are reasonable. This is a great company.

Having used them before with good results, Randy's came to install carpet padding after a basement flooding. I noticed later on that a shop/canister vacuum that was in a storage room was missing. Contacted Randy's thinking perhaps the workers accidentally thought it was theirs after using it to clean up and took it with them, since there has been no one else in the house since that time. Randy's refused to help, or return or replace the item, stating they talked to each worker and none knew anything about it. Will not be using Randy's again.

We had a rental house that we decided to sell after our renters moved out. We needed to recarpet some areas after they left. The team at Randy's worked with us and was very patient with us (my wife) in making the selection. The price was good for the size house and our needs. They delivered and installed on the date promised and, though they said we may need to touch up some of the base board paint, the installers were so good there was no need. And we had a total of about 3500 square feet installed so there was a LOT of trim. I would highly recommend them.

Bought carpet for all the bedrooms in my house. Lee showed us around and showed many different carpets and came to our house to did the estimate himself. Carpet was installed a week later and we're very happy with it!