A J Rose Carpets & Rugs

Alex A. was extremely helpful during our recent visit to this location to explore and select carpets for stairs and a bedroom. He let us take our time and answered all our questions. Thanks, Alex!

Very helpful guidance to narrow down what to consider among so many choices while not being pushy We are very please with our final choice. Delivery was fast and efficient in placing the large rug

My new home needed all its flooring replaced. I had placed an order with a big box company. As install date approached I became concerned because previous owners' pets had ruined several areas which impacted subfloors. A friend recommended speaking with AJ Rose. After discussing my concerns with expert staff and their dedicated installer, I cancelled with the other store.

Their honest and detailed explanation of extra repairs resulted in my beautiful floors and lovely smelling home. During the install, I was confident any issues would be resolved and I would not have to worry. Installers took care of all the details and were always friendly and courteous. I would never go anywhere else after my house was transformed to a home.

I ordered a mat for an existing area rug. I did not receive a call when it came in as I had been told. I finally called on my own and learned it was ready for pick up. That's the only complaint I had. The salesman was pleasant and helpful when I went in to order it. He suggested the best mat for my needs.

This review is for the show room only and not for purchase and installation. If you were looking to get information on the different types of flooring that are available in the world AJ Rose is the place to go. I have never seen more brands and examples of flooring in my life. Frankly it was almost overwhelming but it gave me a very good sense for what is out there with regards to quality, type of flooring (carpets, wood, vinyl, engineered, 3D printed, etc) and colors.

The sales people are friendly and informative and are not at all pushy although the work on commission. They just wanted to provide information and then leave you alone until you had more questions. AJ Rose is located in an upscale strip mall that has other home renovations stores such as windows and fabrics, a one stop shop for your next renovation.

Wonderful selection of carpets, and sales associates were helpful in choosing a carpet. Everything was very smooth, from carpet selection, ordering, and installation. Would 100% use them again!

The installation team gets all the kudos. They worked 12 hours to get the job done in one day and did not cut one corner, compromise quality or kindness. Fantastic job by the team we had. We had 3 bedrooms, closets and stairs done. Beautiful! Thank you! Would use again/ highly recommend.

Had flooring installed. Installer removed the threshold/transitions and didn't reapply or replace them. Was told repeatedly that they considered the job finished, even though 2 of our room transitions looked like the picture below. 3 weeks later they said they would need to order new pieces and there would be an additional cost for us. Ultimately went with a different company to finish their job because it was so frustrating to work with them and all they seemed to care about was getting the balance paid for. Despite not finishing the job they agreed to do. I don't recommend working with them. Plenty of other options.

We had a very pleasant experience with A J Rose. With a tight schedule we need get all the floors ready before move date. Andrew at store is very experienced and provided all the information/recommendation to help pick up the best carpet and hardwood floor for us. All the measurements were done quickly and we got the installation scheduled within two weeks. Darell did amazing job to get hardwood floor installed. The whole experience is the best you can get as customer. I highly recommend this place and will definitely use in future!

We had a patterned stair runner installed on a curved staircase originally built in 1845. Needless to say it was a tricky installation and after some effort they installed the runner beautifully. Andrew Robrish at the Natick store was very helpful, came by to see the project and measure, and was super communicative. Would definitely go back to AJ Rose for our future carpet needs.

Buyer beware! Why can't we give zero stars? I had never been to an AJ Rose before and was recommended by a neighbor. Upon entering the store they seemed pretty helpful although the man Who 'helped' me was pretty ripe. I could smell him through my mask which wasn't a good sign. That aside we discussed what I was looking for, he walked around with a calculator and gave me an estimate but made no effort to write down what I had wanted.

Apparently that's the customers job and then when I called to get a final price I was scolded and told that they wouldn't help me because I questioned the actual quote that was sent to me. Don't call the owner A.J. or the manager they clearly don't care nor do they want to discuss what my questions were. The store didn't have AC. It was hot. The management was lackadaisical and they clearly don't need your business!

Went here yesterday, had such a great experience last time. Well not this visit. I was very excited to find exactly what I wanted, then after being told the final cost would be twice what I thought, I decided to wait and look around. When I told Tim I was going to have to reach out later to him, he told me someone else is looking at this carpet, so don't expect me to hold it with no money.

I told him to go ahead and sell the carpet if he could. I left there with such a lousy feeling. He was just very unprofessional and pretty much didn't care about making the sale. If he had handled it better I would have purchased and ordered the carpet. Needless to say, sales people can ruin your business, especially repeat customers. Off to look again today, but not at A.J. Rose.

Screwed! After working with these people for weeks, bringing home samples, deciding on flooring. placed the order and was told it would ship and arrive in 8 days. Now 10 days later NOT shipped and BACKORDERED. All ready to install it tomorrow with furniture on the way and NO flooring!

We were impressed with our sales person, Tim. We had a few issues getting the carpet to the warehouse and, therefore, the delivery scheduled - not an easy thing to do considering vacations. While the installation was delayed (by basically 2 days), requiring me to reschedule the furniture delivery, Tim and Marlene came through for us so we could get things wrapped up in time. Carpet looks great and the install was well done.

We recently had a carpet runner and matching area rug installed in our home. We worked with Marlene at the Saugus branch. After working with another local carpet store and feeling frustrated with lack of communication we went with AJ Rose. Marlene and the rest of the team were able to quickly get us the information we needed to make a decision and the installation itself went smoothly. I was impressed with the professionalism of the installers who came to our house and the end result looks great and we are very pleased.

We had a wonderful experience at A.J. Rose.! We went in and were instantly greeted by 2 associates who were ready and willing to answer all of our questions (New first time homeowners). We actually ended up going with another company, because the project we had to do was in a basement and we went with a cheaper option, and he quality of the service definitely showed. If we do any flooring projects with more visibility we would go with them!

I purchased two rooms of carpeting from AJ Rose for a very reasonable price. When the carpet was installed the quality of the installation was excellent. However, there were a couple problems: the installers didn't arrive on time and did not come back on schedule to move the furniture back into the rooms. I posted a negative review on Yelp and the next day received a call from the owner.

He apologized for what happened and committed to making it right. The installers came back to move the furniture and he had the carpet in my bedroom cleaned to compensate for the inconvenience. In today's world, this level of customer service is uncommon. I would definitely purchase carpet from AJ Rose in the future because I know that if there is a problem (and problems do happen) they will fix the problem and then some.

After going to several different carpet stores in the area we finally chose A.J. Rose Carpets for our carpet runners on two sets of stairs. They had the best selection save for one other place and their prices were very competitive. Nita was incredibly helpful and wonderfully agreeable. The two installers, I regretfully have forgotten their names, were top notch.

They installed the runners within a couple of hours, did a beautiful job, were extremely nice and cleaned up thoroughly after the job was complete. We're thrilled with our experience from start to finish!

I wouldnt do business with them again. Out experience was ok, which isn't what you want when you are spending a substantial amount of money on flooring and install. They made several mistakes with ordering and delivery and were slow to correct them. The floors they sold us on have not held up well, they scratch and dent very easily. The installation was ok - they're are gaps along the walls and they used flooring pieces that were damaged instead of sifting thru the wood and selecting nicer pieces. The installer also promised to even out the sloping of floors and never did. Overall, we didnt feel as though we got a quality job for the price we paid.

Both my wife & I recently bought a house in Saugus, and we went to A.J. Rose to look for a new kitchen floor. I recommend if you need any type of floor or carpet to go to A.J. Rose. Be sure to ask for Frances. This wonderful woman helped us from the beginning until the end. She knew what she was talking about, and gave us great suggestions. She was extremely professional, and courteous.

Every store should have an employee like Frances. She is a great asset to A.J. Rose, and she deserves to be commended in some way. I will definitely recommend A.J. Rose to anyone who is looking for any type of floor or carpet. Thank you Frances, for all your help and suggestions Joe P.

If you need anything flooring go to A.J.Rose. I went to the store in Saugus. I had what I thought was an unusual request for carpeting patterns. Michael found exactly what I was looking for within 10 minutes. I had been looking for months. Patrick the installers scheduler was most helpful with getting the installers to coordinate a time that met both of our schedules.

A gave it a four star rating because of the installers. They didn't clean up after the installation. I specifically told them and showed them what I wanted cleaned up. I ended up vacuuming the stairs after they said they were finished and left. Marlene was most helpful directing my phone calls and assuring me she would be there to help me get the job completed. I would definitely go back to A.J. Rose. They are knowledgeable, experienced, and have great customer service

I walked in to AJ Rose just looking to replace a carpet not expecting to actually buy the carpet that day. CJ was absolutely helpful and had me won over in a minute! The price was right where I expected and the quality is amazing! The guy who installed the carpet was an absolute professional and even took the time to clean up the stairs before laying down the new rug. Not something you find these days with most companies. If I ever need carpet again, I will definitely be using AJ Rose!

I started working with Michael Zola and he saw us through the entire process which I think is essential. Our kitchen renovation was complicated and the floor was no exception as a result there were some minor problems during installation. The reason for the 5 star rating is because the installers and Michael did everything to overcome any obstacles and the floor looks fantastic. I am calling them for our living room.

Had a great experience with A.J. Rose after a not-so good one with their competitor in Danversport. First we used the internet to thoroughly research what makes a good quality carpet. Then we researched who had the largest inventory locally. A.J. has the largest selection on the North Shore. Connie helped us when we arrived, adding suggestions and pulling samples from their overwheming choice.

She also played referee when we came to a stalemate; I wanted big and bold; my husband wanted very light colors. We ended up buying Diamante carpet; two variations of the same pattern; big and bold for the hall, light for the staircase. It takes a while for the ordering process to happen so don't be in a rush. Tthey professionally measure first and send out very professional carpet installers.

The installers arrived precisely at 8 am and had the whole thing finished, and old carpet removed in 2 hours tops. I think they even vacumed and cleaned up around the staircase. We cannot believe how soft and luxurious Diamante carpet is; the old carpet was frayed and stiff almost from the start. Do your homework, understand your options, then work with AJ Rose. Oh, and buy a high quality mat for underneath your carpet.