Crown Flooring

Provided superior customer service from first contact through expert installation. Highly recommend and I will use them again and refer without hesitation.

We had a negative experience with Crown Flooring. We selected a carpet design during an appointment in their showroom. Staff told us the vendor was located in Georgia and usually had a two-week turnaround (we'd shared that we were on a tight deadline). We put down a deposit on a Friday and were told we should have an order confirmation by Monday or Tuesday, along with more information about the delivery timeline.

I started trying to get in touch on Wednesday, since we hadn't heard anything, but they didn't answer or return my calls. On Friday they finally emailed that they'd contact the manufacturer and get back to me with an update. We didn't hear back before they closed for the weekend, so my husband went to the showroom Monday morning and asked the staff to call the manufacturer while he waited.

They acted surprised, but made the call, and only then did we find out that the carpet had to be produced overseas and would take 3-4 months. This was totally out of the question for our project, and I hate to think of how much more time we would have lost if we hadn't shown up in person-which no one should have to do anyway. They weren't particularly apologetic about not getting back to us, and didn't offer to see if they could help us find an in-stock alternative.

I realize that Crown has no control over their manufacturers' production timelines and am leaving this review strictly due to their poor customer service and lack of follow-up.

We had an excellent experience with Crown Flooring. They met our deadlines, budget and were very collaborative with the design. All of their personnel were professional and enjoyable to work with and have in our home. We would use them again.

This is a great store! I purchased carpet for my downstairs. The concrete was not level and they leveled the concrete (there was a charge but they did everything to perfection). I waited to do the upstairs because I wasn't sure I'd want the same carpet. It looked so good downstairs, I ordered it for the upstairs where it looks even better.

The crew did an exceptional job working very hard for an entire day during installation. Upstairs too had some difficulties with speaker wire that goes down stairs, two small closets with lower floors, lots of cut outs, and closet build-outs. It looks great and I can see no berber seams - unlike my previous installation! I had a friend I tried to help who wanted tile but she ended up delaying. Two years later I find out that she too went to Crown Flooring and Rick helped her find a wood flooring that would match and she is very happy.

I was compelled to write a review for Crown Flooring Company to acknowledge the excellent job they did last month (June-July 2019) on my house. The job was to remove the existing carpets and then installing the hardwood floors on the whole second floor (about 2000 sq.ft.) of my house. Before I selected this company I got estimates from 3 other companies.

The choice was rather clear: Ken from the Crown Flooring presented himself as being the most trustful among those 4 companies and, in addition, the cost estimate was rather at the lower end among the four. In the end we were very pleased and satisfied with the quality and the workmanship. The workers were not only quick and highly professional but also very caring and courteous. I highly recommend this company.

Great to work with, my project was far from easy, but they were supportive of what I wanted the whole time.

The renovation of my condo by Ken and his colleagues was exceptional.they installed CoreTec floors (highly recommended by Consumer Reports, 2nd only to genuine solid hardwoods), painted the entire unit, enclosed an unnecessary doorway and rebuilt a closet. I would highly recommend Crown Flooring for floors and renovation. I am thoroughly pleased with the outcome.see before and after pictures. Thank you Ken

Ken and Gina were great to work with. We used them to update our townhouse carpets and then finish hardwoods and install carpets in our new home. They were extremely patient with us after asking to see dozens of different carpet samples. Highly recommend.