Floorguard

I had my driveway epoxied and this product was used as a final coating. It looked great for about two months, but after a typical Florida summer, it yellowed. I had the company come out and redo some areas. This time they did not use Floorguard as a covering. And there was no discoloration. I don't think the product is useable in our intense heat. Folks who just did their garage floors found that if they left their garage doors up, the area hit by the sun also turned a yellowish hue.

The company tried to get a rep from Floorguard to come and see what had happened, to get some sort of restitution or even resolution, but the company flatly refused to admit that their product might have been the issue. It is simply wrong not to acknowledge that there might be a problem with the product. I will never recommend anyone in this area use Floorguard if this is an example of their business policies.

Critical: Quality Floor looks great expect for white stains coming all over floor that will not come off.rep came out and does not know why and will not do anything to resolve the problem.so I guess there lifetime warranty is not worth the paper it is written on Service: Concrete epoxy floor installation

The front end response speed, the helpfulness of our sales contact (he helped us decide what was right for us rather than up selling us), and the beauty of 99% of the final product are fantastic. Unfortunately, a small area outside the garage has some major defects with bubbling. I followed their directions and took pictures which were included in an email the day the curing was complete.

That was July 9, 2020. It's now September 10, 2020 and I haven't heard back from anyone. When I called in late July I was told their chemical expert was looking at my case and it would just be a couple weeks. Still nothing. I wish I wasn't starting to get the feeling that they're going to try and avoid responsibility for a poor piece of work. Will update my review if they end up taking care of the issue. 7/17/21 Update - Still not fixed. The salesman came back, told me it was my fault for asking them to do the apron, and begrudgingly told me he'd see about sending someone out. That was several weeks ago.

I am incredibly disappointed in the lack of customer service this company has provided within the last 5 months. I'm completely sympathetic of the pandemic we are in, but their lack of responsiveness is absolutely unacceptable! We had the Platinum Crushed Granite installed 5 years ago and within the last year we have noticed cracking, flaking, and pealing of the product even on the side footings where there is no pressure.

I called June 22 and was told to send pictures, which I did, same day. I then called back on July 7 and was told I was "in the cue." Called again August 3 and was told I was "next in line" and that the System Engineer would "call me back." Nothing. I finally left a lengthy message November 2 asking for someone to return my call, but still nothing. I have been in Customer Service my whole life and understand that delays happen, but this is utterly ridiculous.

Floorguard did an awesome job! I had my three car garage done on 10/06/18! I had a start date set and they called me and asked if they could come sooner and it was the most positive service experience I've had in years. My installer was fantastic. He worked very hard and did a beautiful job. I didn't even need to be home. The job site was left extremely clean both days they were there. (Just a couple of plastic bags) I highly recommend Floorguard!

I wanted to get our garage floor finished and I was casually shopping for a company that could do the job. I learned my neighbor had their garage done by Floorguard ten years ago and it still looks fantastic. I decided to go with Floorguard and I'm very happy I did. My garage floor looks great!

I have used them at my previous home to do my garage floor and have recommended them to friends and family members. Our salesman Jim Lakomecki was prompt coming to the house and giving us and estimate and is very knowledgeable about the product that Floorguard uses. In fact that is one of the reasons I choose Floorguard. They manufacture their own product and stand by it 100%.

The price is competitive and they had a vast amount of colors to choose from. The workmanship is excellent. The technician was very thorough and cleaned up so well that you would never know that anyone was there. I would definitely use them again and would recommend them to others.

Quick and professional service. Cost was far less then anticipated from research. My garage came out to about $4 per square foot after savings (concrete was in 'like new' condition). I do recommend installation during nice weather, the polyurethane smell is very strong and we had to open the windows of the house.

The folks at Floorguard are very professional and the product is top notch. I look forward to a "showroom" type garage for many years.

Very pleased with the work done by Floorguard. They gave me a fair price to epoxy coat my garage floor. I needed it done quickly while the garage was empty before we moved into the house. They were able to accommodate my request and get it done right away. The whole process took about 3-4 days. Yes, as other reviewers mentioned, there were about 3 bags of trash left behind but I was told that and expected it.

I dont find it to be a big deal to put a couple extra bags out for the trash man. I can not comment on how well it will hold up as it was just done but so far I am pleased with their work and hope it will last as long as we own the house. I would not hesitate to refer them to friends or family. I am considering having them come back to do my laundry room floor.