FCA

I wouldn't use them for carpet. FCA insisted on charging a $50 measurement fee in order to price the job, then refused to provide measurements. FCA provided an estimate based on the incorrect price of the carpet. I don't have time for this. I ended up using another company that did not charge for a sales call. In fairness the other company (Santora Carpet) spent no time estimating cost of moving furniture or fixing the floor. Santora includes it with the price.

We had our vinyl tile floor installed in September. I kept hoping to see a survey that never came so I went out of my way to find a place to write this 6-star review. Our great experience started with the sales rep and continued throughout the installation. The installers were hard-working gentlemen who wouldn't accept anything but top-quality work. If FCA wanted to showcase a job that they did, our house would be a great place to have it done. It's PERFECT!

Honestly my experience with Kenneth Daniels was absolutely horrible. I work in commissioned sales and drove from my home an hour away to visit this Design Center because our local showroom is lackluster for finer options. I had recently purchased from the Merrillville showroom and made a choice to not go back. Kenneth assisted me in Naperville and because I understand how commission works I made it a point to purchase from him in Naperville.

I don't believe in wasting peoples time. Something he clearly doesn't care about. He also participates in some shady sales practices. See below. Hello Kenneth, I would like my order cancelled please. When I came into the showroom last week you knew I was ordering Ming by Tuftex. You stated I should come back that weekend for your friends and family sale.

I also asked you to order a sample of nourison for me. We did wait and came back to see you for the "special sale" we were brushed off and waited an hour and a half for you. When I asked about my sample you stated how David in Merrillville will be taking care of it. We came to Naperville for multiple reasons, why would you find it appropriate to send me back to Merrillville?

My partner and I both find this inappropriate. Fast forward to ordering the Tuftex carpet. You did not take 5 minutes out of your week to call the rep and get the pricing when you knew I was coming in to order. Then to top it off the product is not even on sale. Our home is under construction and there is no reason for me to purchase. His response, order canceled refund processed.

I would at least expect an apology for the confusion even if you cant be honest about how you treat a client. You lost on 2 area rug sales totaling 10k and multiple furniture pieces by Theodore alexander. Word of mouth means more than any advertising. Your company will not get any positive info from me.

Pricing and availability was great but even better was the customer service. I had a great experience with FCA and every person I was in contact with there. The company I work for uses them, and I was on a work assignment and found floor coverings for myself. I wanted them installed by a certain date and everything worked out great.

Can not say enough good about our Entire experience from FCA! Associates are Awesome! Installers and Deliveries, Outstanding! Definitely a pleasurable experience all around! They really have you covered!

From day 1 they took care of any questions or concerns I had. The service I got was the best, and the quality of their products are top 0f the line. The installation of our flooring tiles was done professionally and ahead of schedule. I would certainly recommend FCA

We had new flooring put in our living room, dining room, hallway and kitchen. Wonderful experience beginning with our first encounter with Annette. She was totally professional and very patient with helping us make the right decision, which wasn't an easy thing to do with us. She explained all the aspects of the difference choices in flooring several times to us which helped with our decision.

She kept in touch with us throughout the installment to make sure things were going smoothly. The installers we had were polite and also very professional. Made sure things were put in the right way. Couldn't have asked for a better experience. Everything looks wonderful!

FCA did a beautiful job installing our hardwood floors. Annette was the most friendly, attentive sales associate I think I've ever worked with, and the crew was courteous and thorough. We have used FCA in the past for carpeting; I would definitely recommend them for any flooring needs!

FCA was recommended to us by a friend and I can see why. They were very polite and knowledgeable without being pushy. The installers were kind, professional and flexible with our special requests. They carpeted every level of our house; it was a huge job. It was nice to support a local business and it's a pleasure to give them a 5 star rating.

They have a great flooring selection with unbeatable prices. I was very happy with my purchase. The estimator was spot on with my measurements and the installer was second to none. A very professional experience from start to finish. I highly recommend FCA and will use them for all my future purchases.