At this time, we are welcoming fully vaccinated and boosted individuals by appointment only Monday through Friday. If you'd like to make an appointment, please call 212-414-2525 or email contactus@mosaichse.com. Mosaic House is a New York based tile company specializing in Moroccan zellige (zellij) and encaustic cement tile. We are dedicated to making the centuries old craft traditions of Morocco accessible to our clients.
As the newest generation in a centuries old family of tile makers, we draw upon the traditional craft expertise of Morocco, while embracing a modern taste for texture and design.
As the newest generation in a centuries old family of tile makers, we draw upon the traditional craft expertise of Morocco, while embracing a modern taste for texture and design.
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For Mosaic House, eco-friendly practices are nothing new. Informed by centuries of tradition, Mosaic House uses locally sourced materials for our line of zellij tile. The softness and warmth of the clays local to the Fes and Meknes regions of Morocco have provided the basis for our mosaic for generations.
Thank you for you interest in Mosaic House! We are always on the look out for talented and enthusiastic people with a love for color and design to join our team. Please be advised that due to the high volume of applications, we are only able to contact those candidates whose skills and background best fit the requirements of the job openings posted. We will keeep your resume on file should appropriate openings become available in the future.
Our Ketyani tile is gorgeously intricate and lush, recalling flowers and stars. Perfect for creating a sophisticated environment as an area rug or a wall tile, consider using this mosaic as a backsplash or for an entryway. The Ketyani zellij pattern lends itself to rich colors as well as to contemporary pallettes making it a versatile design choice.
Named for the famed Nejarine Fountain in Fes, this tile is a classic of Moroccan zellij design. This hand-made mosaic tile is available in both vibrant traditional colors as well as contemporary hues. Speak with one of our designers about our extensive color selections, or customize your tile with any of our 24 beautiful mosaic colors.
Reviews (8)
Kristin Ellison
Jun 10, 2022
Corinne R.
Jul 31, 2019
Elizabeth Arrieta
Jun 10, 2018
Geremy Schulick
Apr 23, 2017
We ordered a tile backsplash from Mosaic House for our kitchen, and they ended up sending the wrong size border. An honest mistake in and of itself I was not upset about, but when we asked them to reimburse us for paying our tile installer who made the trip out just to find un-installable tiles, they refused and said it was not their responsibility.
Apparently it was OUR responsibility to pre-assemble the tiles (not a quick job) and measure every piece to double check their work before we called the installer. Ridiculous. How about THEY double check their work before shipping the product to us?!?! So we were left with paying an extra $125 on top of the already very high price to our tile installer, which he was rightly owed, because of their mistake.
I do not consider myself to be a fussy customer but it seems like a no-brainer to me that rule #1 of customer service is that when a business makes a mistake they should cover all extra costs associated with that mistake. They sent another package with the correct size border and our installer was able to work with them, but it was still far from a straightforward job as the tiles had to be trimmed considerably in order to fit within the border, and the whole mosaic still wasn't the exact size we'd asked for so we had to do some re-measuring.
This took our installer a fair amount of extra time. All this being said, I have to say that the tiles themselves are gorgeous. I just wish that their customer service was on par with the beauty of their product. By refusing to pay for the extra fee from our tile installer, they effectively soured a customer's experience, secured a negative review here and any other place we can find online to review them, and prevented us from recommending them to anyone who visits our house and asks about our tiles. I do hope that saving the $125 is worth all of that for them.
Apparently it was OUR responsibility to pre-assemble the tiles (not a quick job) and measure every piece to double check their work before we called the installer. Ridiculous. How about THEY double check their work before shipping the product to us?!?! So we were left with paying an extra $125 on top of the already very high price to our tile installer, which he was rightly owed, because of their mistake.
I do not consider myself to be a fussy customer but it seems like a no-brainer to me that rule #1 of customer service is that when a business makes a mistake they should cover all extra costs associated with that mistake. They sent another package with the correct size border and our installer was able to work with them, but it was still far from a straightforward job as the tiles had to be trimmed considerably in order to fit within the border, and the whole mosaic still wasn't the exact size we'd asked for so we had to do some re-measuring.
This took our installer a fair amount of extra time. All this being said, I have to say that the tiles themselves are gorgeous. I just wish that their customer service was on par with the beauty of their product. By refusing to pay for the extra fee from our tile installer, they effectively soured a customer's experience, secured a negative review here and any other place we can find online to review them, and prevented us from recommending them to anyone who visits our house and asks about our tiles. I do hope that saving the $125 is worth all of that for them.
Jay Bekkach
Jan 29, 2017
Keith Marran
May 07, 2015
They never pick up the phone. They have no answering machine. I've gone in and no one talked to me after being there for a half hour. A friend tried shopping there, talked with a salesperson and tried to find something they had in stock. They constantly messed up what they had in stock, gave conflicting answers, lost notes. It was pathetic. She eventually just left because the experience from the staff was abysmal. How do they stay in business?
Donald M.
Jul 30, 2014
We chose tiles from Mosaic House for the backsplash in our new kitchen. They have a truly unique collection of handmade tiles and the staff is very friendly and helpful. We dealt with Jamie and she was fantastic. We ordered the tiles months before they were needed and when we emailed to let her know we were ready for them she made sure the delivery happened right away. Highly recommended for a special touch for a renovation project or just a fun look around!
I. Heart New Y.
Jun 25, 2014
This place is worth a visit if you are doing a renovation both for ideas and for those special accent tiles. They have gorgeous patterns in stock and can also do custom work. If what you want is not in stock, be prepared to wait, but once it comes in, delivery is quick from the warehouse. I needed to shop from the in-stock tile selection and I found some fun tile for my kids' bathroom floor and also for my vestibule (to border a coco mat).
The price is expensive compared to what you find online, but having now ordered both from online sources and from Mosaic House, it's obvious that the quality of the tile is superior from Morocco than from Mexico/Caribbean. If you can afford it, you won't be disappointed in the tile you buy from here.
The price is expensive compared to what you find online, but having now ordered both from online sources and from Mosaic House, it's obvious that the quality of the tile is superior from Morocco than from Mexico/Caribbean. If you can afford it, you won't be disappointed in the tile you buy from here.
