Carpet Smart

I purchased an area rug at the Walden location. A former employee is a friend of mine.when I contacted him about my purchase to confirm that I choose the best rug possible. He told me that I made the right choice but to be sure to use the 10% off coupon on the website. When I made the purchase the salesperson never mentioned to me about any coupon even after asking if there were any specials.

The next day I returned to the store to save my 10% and the same salesperson was working. He told me that there was nothing he could do. He stated that sincce I did not have the couponwith me at the time of purchase he could not save me any $. When I asked him why he did not mention the online coupon he said" It is not My job to mention online specials".

Then he proceeded to say the he wishes that my friend (a former employee) would just stay out of everything. The salesperson later the same day called me to say he spoke to the manager and that if I stopped by later they could save me the 10%. I feel that this call was prompted by an email that was sent to the corporate office. When I returned I did save my 10% without any apology or explanation.

Sales is good. They over sell you trim and flooring. Enough to do another room. They want to be sure you have enough. The installation is horrific. Them coming back to repair is even worse. Over a month since I went in to repairer the fix for repairs and no call. They said "couple weeks". Their favorite answer. They hot glue your trim. So when you step in it it falls off. Very unreliable in responses. They should be ashamed of themselves. I do not recommend at all! Save yourself the time and trouble. Go somewhere professional.

Brad was great to work with helped me pick out the best carpet I could get for the price range I was trying to stay within. Great customer service. My install guy Bill was great also called the day before to confirm installation on the date and time I was given. Great job Guys.

Wonderful place. I purchase one rug and came back for two more. In and out the guys there helped load my rugs and all. Love love love you guys.

The skill level is super great bill and Ryan are great employees thank you very much

Salesman very nice bought carpet for master bedroom.carpeting has over double in price since covid19.unbelievable how everything is going up in prices.

I was expertly taking care of, & learned alot about what I really like with the many selections

Brad Pilarski, was a pleasure to work, he took his time and made sure we got the best carpet and he explained our warranty. Thanks again Brad your the man. Fonda

First time there Harold was a little pushy. Anyways got a quote for carpet installed. Ok. Called back to speak with Harold to let him know I made a mistake on the measurements for the carpet. A 50sq foot mistake I made. So you you would think the price would go down? Because before his point was we would have multiple seems. Now we would have no seems. But Harold said the price would be the same! What? Why? Sounds like dishonesty to me! Do yourself a favor and shop somewhere else! I wish I could give negative stars!

Top notch!.Harold is great! Very please with our purchase and how we were treated. No high presure sales, very helpful and informative. I shopped around to other places, found this place to have the best selection, best priced, and really great quality carpet in stock. Not a small sample and then order. I like to see what i'm getting when I buy somerhing, so this worked great for me.

I was able to look and feel the different carpets before I made my decision. Harold explained the differences between a couple I was deciding on. He was very helpful but never pushy. I was able to buy my carpet and take it wih me, which is what I wanted. Though they did have delivery and installation available. I have to say that I was extremely satisfied from start to finish. I will definitely return to buy again without a doubt. They do have other flooring products in store, but I just bought carpeting.

Terrible service very disrespectful they should not even be running a business at all. They give one price then when it's time to do work they add on more money. They are scammers one guy literally got in my mothers face. After a disagreement and threatened her. This company need to be shut down or get new employees that have some respect!

I have used carpet smart in the past and have generally been pleased with their service, professionalism and customer service. I'm not sure if there's new management or something but my recent experience with them has been terrible. I went to their Walden location picked out carpet and paid a deposit as is customary. I was told someone would contact me within 10 days to set up an appointment to measure the area for installation.

After 10 days with no call I reached out to follow up and was told it's been busy and an installer would reach out to me right away. 2 more weeks passed with no communication from an installer so I called to just cancel and be refunded my $500 deposit. The gentleman I spoke to was incredibly rude he accused me of lying about not being contacted despite having no knowledge of the situation and he additionally told me he could not help me I would have to speak with the salesperson I dealt with or the installer but that he didn't know when they'd be in or what their contract information was.

When I asked to speak to a supervisor he hung up on me and when I called back he hung up again. It wasn't until I contacted American Express to dispute the deposit charge that someone contacted me to refund my deposit and at no point did they offer an apology or anything they just asked if I had someone else install the carpet. This place clearly doesn't care about its customers and I wouldn't use them again or recommend them to anyone.

A few years ago we purchased carpet for our stairs & upstairs hallway & we have been disappointed from day 1. We were told when the installer arrived he'd have the carpet somewhat precut ahead of time & ready to install. Well, the installer arrived at 7:30pm & had no idea that he was installing on stairs. He did install it pretty quickly, but after he left we noticed that when we whet up the stairs we could feel the nails with your toes from the strip along the back of the stair- the nails are coming thru the carpet & are too long.

Not long after the carpet was installed the carpet in the hallway started to loosen up & is no longer flat / tight. When I called the store they said I'd have to contact the installer- they couldn't help me out. Of course he never called me back. To say we're disappointed in Carpet Smart would be an understatement. We would never recommend them. Very unprofessional & poor customer service. We now have to replace the carpet & will go to one of their competitors.

The salesman, Harold, directed us to a carpet he insisted would be great for our stairs. He was very nice, easy to talk to, and convincing. He spoke highly of the installer. We left with the impression that the carpet would be installed within days. Weeks passed. When the installer came to take measurements, he completely disagreed with the choice in carpet and said if we wanted it to look good we needed another kind.

In this situation, you trust the guy who has installed carpet for years. So we went with his advice. Harold worked with us to pick a new carpet. Then we waited for it to be ordered. Finally, the installers came today - they were fast, efficient, had great attitudes, and did great work. The carpet looks great. They did leave a mess but I don't recall any promises to clean up after and I didn't mind. I only gave them 3 stars because while the installers were great, the sales communication and product knowledge ultimately was poor and the time we spent waiting too long.