Carpet & Rug Superstore

Normally I don't give 5 stars but, I have no reason to give these guys anything less. Fair price, on time, quality work. We had a very difficult office renovation staged into 3 stages so we could paint and move people around between stages. They were able to come in at the right time and completed each stage ahead of time. This got us complete a week ahead of schedule. Kevin set it up and Juan (the installer) knocked it out. Thanks Kevin and Juan!

A few months ago I decided to purchase new flooring for my entire townhome. I went with vinyl planking and carpet throughout my home. Once it was installed I hated the carpet, it was everything I disliked, it showed every footprint and lines when I vacuumed it was terrible. I called Kevin immediately telling how much I disliked the carpet and was having to vacuum 2 or 3 times a day. Kevin was nice enough to come and look to see if it was faulty carpet, but there was no issue with the quality. Seeing how stressed and unhappy I was Kevin got me in touch with the sales rep.

After a few weeks they decided to replace my carpet at no additional cost to me other than the installation fee. I'm so happy with my new carpet and truly grateful to Kevin and the sales rep. Thank you so much for your help, understanding and commitment to your customers.

Kevin was awesome to work with! He really jumped through hoops to get the right carpet from the warehouse and also worked with us on a complicated financial transaction. Their installers were professional and thorough. You won't go wrong with the Matthews store because of the professionalism of the people. And Kevin is so friendly!

We had a fantastic experience with Carpet and Rug Superstore in Matthews. Kevin, the store manager, was very knowledgeable and helped us choose the right carpet for our home. Install went perfectly and the house looks great!

After visiting several carpet discount stores I visited the Matthews carpet and rug store. I found Kevin Culler to be more than helpful in making my flooring decisions. I also found the installation to be the best I have experienced. The installers came with four installers and left after cleaning up every piece of excess carpet left. I strongly recommend that anyone needing carpet or wood flooring try this store. Carol Miller Stallings NC

Thank God for Kevin! We knew nothing about buying carpet and flooring and we didn't have one penny to spare, If not for Kevin at carpet and Flooring Superstore we would still be sitting at Lowe's praying we were next and hoping we didn't get the stupid kid who told us they couldn't even estimate the cost for flooring unless the sent a "specialist" out to our house, even though we had the exact dimensions! Kevin really took the time to explain everything to us and showed us step by step how to save money.

We ended up hundreds of dollars below what we budgeted. Can you imagine?! Thank you Kevin! The installation was Excellent! Arturo did a fantastic job! Please note this entire process was done in a week! We purchased Tuesday and it was installed Saturday! Awesome experience

Loyal Customer. I have been going to Carpet and Rug Superstore for 10 years now, starting back in 2005. I've purchased carpet, laminating flooring and rugs on numerous occasions. Kevin is a delight to work with, very personable, and knowledgeable. Service is perfect. Yes, I'm going to continue to go back.

Kevin was super nice and very knowledgeable. He gave us a straight forward suggestion and even went out of his way to find us a deal on carpeting. We were very impressed with the workers. They worked quickly and had it down to a science! The were courteous and friendly. They communicated with me about all questions they had and even worked with the handyman to ensure the job was done professionally. It only took two days to get the job done after we finished paying. That was a real plus! All in all, we recommend them highly.

I recently purchased two types of Interceramic Tile to redo the floors in a majority of my house from Kevin at the Matthews location. He was knowledgeable and helpful in every way, from helping me pick the tile to answering questions I had during installation, even though I used a private installer that was not affiliated with Carpet and Rug Superstore.

I spent a lot of time looking at tile at different stores in the Charlotte area, from the big box retailers to smaller independent stores, and was far and away the most impressed with the level of customer service I received from Kevin. Additionally, the prices at Carpet and Rug were the best I found in the area for quality tile. Thank you Kevin for all your help! Anyone looking for flooring in the Charlotte area should definitely check out Carpet and Rug Superstore in Matthews!

I recently had this store install new flooring in my entire house and overall I have been very pleased with their work. The manager, Kevin is very courteous and patient, and he took time to explain all the options that could work within my budget. The work was done on time and as promised. I would very highly recommend Kevin and his store